20.500.12556/RUL-72225 Satisfaction of students with the reference services at the National and University Library Of Kosova master thesis Service quality is essential in changing the work culture among the employees and generates their involvement in the services of the library. It should focus on continuous improvement of products and services, with greater employee involvement and an increased emphasis on customer needs. This study explores satisfaction of students with the reference services at the National and University Library of Kosova (NULK). Furthermore, this work investigates students% perceptions of reference service, and level of satisfaction with library services in the NULK, how they use the reference services, online sources and its usage, evaluates and assesses the quality of resources, services and challenges that undergraduate and graduate students face when using library services, involving a few other library related issues. NULK Kosovo referenčna služba knjižnične storitve raziskave znanstveni časopisi kvaliteta storitev bolonjske magistrske naloge true false false [B. Mekolli] Angleški jezik Angleški jezik Magistrsko delo/naloga 2015-09-08 16:41:02 2015-09-08 16:41:02 2022-08-01 15:51:44 0000-00-00 00:00:00 2014 0 Ljubljana 2014 Ljubljana V, 58 f. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 025.5:028(497.115)(043.2) 56584546 RAZ_Mekolli_Bedrije_i2014.pdf RAZ_Mekolli_Bedrije_i2014.pdf 1 32005F3D5B0132642D4B95744A84E55D 1f7fd3aa8175eabda7fce1ff5eb2159226027a9d512e9fa8c19eccc0bac9c406 777646b1-a1a8-11eb-a523-00155dcfd717 20.500.12556/rul/439a481e-9302-4aae-8605-a5dec304a503 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=72259 Filozofska fakulteta 0 0 0