20.500.12556/RUL-61289 Metoda razvoja funkcij kakovosti Quality functions deployment method V prispevku je predstavljena metoda razvoja funkcij kakovosti, ki se uporablja pri procesu načrtovanja razvoja izdelka ali storitve. Opisan in razložen je osnovni diagram metode, imenovan hiša kakovosti. V njem so dokumentirane zahteve kupca in njihova pomembnost; tehnične značilnosti izdelka in njihove povezave z zahtevami kupca; medsebojne odvisnosti tehničnih značilnosti; primerjalne ocene izpolnjevanja kupčevih zahtev ter tehničnih značilnosti preučevanega in konkurenčnih izdelkov. V nadaljevanju je postopno prikazan celoten postopek prevajanja kupčevih želja in potreb v tehnične značilnosti izdelka. Podrobno je opisana odvisnost kupčevega zadovoljstva od stopnje izpolnjevanja njegovih potreb. Predstavljena je tudi možnost uvajanja metode razvoja funkcij kakovosti v prakso in prednosti, ki jih njena uporaba prinese. In the article the method of quality functions deployment is described. The method is used in the process of developing a new product or service. The basic chart named "House of Quality" is described and explained. There are documented customers requirements and their importance; technical characteristics of the product and their relationships with customer requirements; correlations between technical characteristics; competitive benchmarking of fulfilling the customer's requirements and competitive benchmarking of technical characteristics of studied product and its competitors. The whole procedure of translating the customer requirements and needs into technical characteristics of product is presented step by step. The dependence of customer satisfaction upon on degree of achieving his satisfaction is described in details. Possibility of introducing the method of quality functions deployment in practice and benefits with using it is also presented. načrtovanje izdelkov izboljševanje izdelkov metoda razvoja funkcij kakovosti hiša kakovosti Kanov model zahteve kupcev tehnične značilnosti development and improvement of products quality functions deployment house of quality Kano model customer requirements technical characteristics true false false Zveza društev inženirjev in tehnikov gozdarstva in lesarstva Slovenije Slovenski jezik Slovenski jezik Delo ni kategorizirano 2015-07-10 18:59:34 2015-07-10 18:59:34 2022-08-01 12:36:41 0000-00-00 00:00:00 2004 0 0 Str. 10-18 Št. 1/2 Let. 56 2004 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 658.512:658.562 0024-1067 1146761 13940224 RAZ_Lipuscek_Igor_2004.pdf RAZ_Lipuscek_Igor_2004.pdf 1 02A982E48A7F8C5817AD985EBB0CC6B6 bd247ab03f845bf4e7b3ef3354892da4e9f3c9cbddc244620de72462d74f0810 e9f19500-5c13-11ec-abdb-00155dcfd717 20.500.12556/rul/dc6e7648-bf01-414d-a073-17440ad004df https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=152077 http://www.dlib.si/details/URN:NBN:SI:DOC-U7JC9W54 1 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=61300 Biotehniška fakulteta Les 0 0 0