20.500.12556/RUL-186906 Sekundarna viktimizacija v procesih podpore in pomoči na centrih za socialno delo Secondary Victimization in the Processes of Support and Help at Social Work Centers Sekundarna viktimizacija je dodatna škoda, ki ne izhaja iz prvotnega dogodka, ampak iz odzivov institucij in strokovnjakov, na katere se človek obrne po pomoč. V slovenskem prostoru je bil pojav sekundarne viktimizacije obravnavan predvsem v zvezi s kazenskopravnimi postopki, ne pa kot tveganje, vgrajeno v procese podpore in pomoči na centrih za socialno delo, kjer se podporna vloga prepleta z izvajanjem javnih pooblastil. Cilj diplomskega dela je bil pridobiti vpogled v to, kako strokovni delavci na centrih za socialno delo razumejo in prepoznavajo sekundarno viktimizacijo, katere dejavnike tveganja prepoznavajo na postopkovni, odnosno-komunikacijski in organizacijski ravni svojega dela, kako doživljajo prepletanje podpore in javnih pooblastil, s katerimi ravnanji tveganje zmanjšujejo in kakšne potrebe pri tem prepoznavajo. V teoretičnem delu opredelim sekundarno viktimizacijo in institucionalni kontekst njenega nastanka, predvsem pa naloge centrov za socialno delo in koncepte socialnega dela, pravne in strokovne okvire zaščite žrtev, na razumevanju travme utemeljen pristop, vlogo jezika in dokumentiranja, etična izhodišča ter epistemološka izhodišča kibernetike drugega in tretjega reda. Izvedena raziskava je empirična, kvalitativna in eksplorativna. Podatke sem zbral s spraševanjem, kot merski instrument pa uporabnil smernice za polstrukturirani intervju z osemnajstimi vprašanji odprtega tipa. V neslučajnostni vzorec sem vključil šest strokovnih delavk s treh različnih centrov za socialno delo, ki delujejo na področjih varstva otrok in družine, nasilja v družini, kriznih intervencij in prve socialne pomoči. Gradivo sem analiziral z odprtim in osnim kodiranjem. Ugotovitve kažejo, da sogovornice pojem poznajo in ga umeščajo v procese podpore in pomoči, njegovo prepoznavanje pa opisujejo kot zahtevno, saj vzrokov uporabnikove stiske ni mogoče vedno jasno določiti, njihova dodatna obremenjenost s procesi pa se lahko kaže tudi kot navidezno sodelovanje. Najpodrobneje opisujejo dejavnike tveganja na postopkovni ravni, med katerimi izstopa večkratno pripovedovanje zgodbe, najredkeje pa na odnosno-komunikacijski ravni. Pri ravnanjih za zmanjševanje tveganja je razmerje ravno nasprotno. Največ jih opisujejo na odnosno-komunikacijski ravni, na organizacijski pa jih navajajo manj. Rezultati kažejo, da sistem tveganje proizvaja na postopkovni in organizacijski ravni, njegovo zmanjševanje pa prelaga na posamezne strokovne delavke. Secondary victimization is additional damage, which does not originate out of the main event. Rather out of the reactions of the institutions and specialists on which people turn to for help. In the Slovenian area, the secondary victimization is discussed more in the manor of criminal proceedings, rather than a risk that is found in the processes of support and help in centers for social work. Where the supporting role is intertwined with statutory authority. The aim of the undergraduate thesis was to gain insight in to how professional workers understand and recognize secondary victimization, which risk factors they recognize on a procedural level, relational-communicative level and organizational level of their work, how do they experience interwinding of support and statutory authority, with what procedures do they lower the risks and what needs do they recognize. In the theoretical part of this work, I define secondary victimization and intuitional context of its beginning. The main focus is mostly on the tasks of social work centers and concepts of social work, legal and professional framework of victim protection, understanding trauma with a reasoning approach, language role and documentation, ethnic principles, epistemological foundations of second- and third-order cybernetics. The research conducted was empirical, qualitative and exploratory. The data were gathered through interviews, using guidelines for a semi-structured interview consisting of eighteen open-ended questions as the research instrument. In addition of the non-probability sample there were also included six female professionals from three different social work centers. Which work with protecting children and families, with domestic violence, crisis intervention and initial social assistance. The materials were analyzed with open and axial coding. All of the findings show that the participants are familiar with the term and situate it in the processes of support and help. They describe its recognition to be difficult because it is not always possible to recognize the struggles. It can also be shown as apparent cooperation. In depth they describe risk factors at a procedural level. Such as repeatedly recounting their story, which also stands out, less shown are procedures based on relational - communicative. In the manor of lowering the risk is the relationship reversed. Most are described relation – communicative based and stating only one on a organizational level. Results show that the system generates risks on a procedural and organizational level, while the responsibility is sifted onto individual professionals. sekundarna viktimizacija centri za socialno delo javna pooblastila dvojni mandat dejavniki tveganja delovni odnos na razumevanju travme utemeljen pristop secondary victimization social work centers statutory authority dual mandate risk factors working relationships trauma-informed approach true false false Slovenski jezik Angleški jezik Diplomsko delo/naloga 2026-09-06 09:00:49 2026-09-06 09:01:02 2026-09-07 04:30:29 0000-00-00 00:00:00 2026 0 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 1970-01-01 58437 21163.pdf 21163.pdf 1 F47EE14813E7D7E0085A97834F68D6A8 96909d22b134b0cf7347e9c8500fda2e3bfbb11213c4fab8467c483aa896df15 b62e9342-a9c0-11f1-8bc5-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=246289 Fakulteta za socialno delo 0 0 0