20.500.12556/RUL-186132 Vloga delovnih izkušenj v doživljanju sekundarne travme pri socialnih delavkah na centrih za socialno delo v Sloveniji The Role of Work Experience in Experiencing Secondary Trauma among Social Workers at Social Work Centres in Slovenia Magistrska naloga obravnava vlogo delovnih izkušenj na doživljanje sekundarne travme pri socialnih delavkah, zaposlenih na centrih za socialno delo v Sloveniji. V teoretičnem delu opišem pojme, kot so travma, sekundarna travma, sočutna izčrpanost in izgorelost, ter predstavim dejavnike tveganja in zaščitne dejavnike, ki vplivajo na razvoj sekundarne travme. Posebna pozornost je namenjena tudi vlogi delovnih izkušenj pri razvoju strokovnih kompetenc in čustvene odpornosti. Empirični del temelji na kvalitativni raziskavi, v katero je bilo vključenih devet socialnih delavk, razporejenih v tri skupine glede na delovno dobo na centrih za socialno delo po Sloveniji: začetnice (do 5 let), srednje izkušene (6–15 let) in bolj izkušene (16 let in več). Podatki so bili zbrani s polstrukturiranimi intervjuji in analizirani z metodo kvalitativne vsebinske analize. Ugotovitve kažejo, da socialne delavke sekundarno travmo doživljajo sočasno na čustveni, telesni in kognitivni ravni, pri čemer ta pogosto presega meje delovnega časa ter posega v zasebno življenje. Delovne izkušnje imajo dvojno vlogo, in sicer po eni strani krepijo čustveno odpornost, samorefleksijo in sposobnost postavljanja meja, po drugi strani pa dolgotrajna izpostavljenost težkim vsebinam povzroča kumulativno čustveno breme, ki ga znanje in izkušnje ne morejo preprečiti. Sistemski dejavniki, kot so administrativne obremenitve, kadrovska podhranjenost in zakonodajne omejitve, so prepoznane kot neposreden vir čustvene obremenjenosti. Kot ključni zaščitni dejavniki so izpostavljene podpora sodelavcev, supervizija, samorefleksija in skrb zase. Naloga se zaključuje s predlogi za sistemske in organizacijske ukrepe, ki bi zmanjšali tveganje za sekundarno travmatizacijo socialnih delavk. The master's thesis examines the role of work experience on the experience of secondary trauma among social workers employed at social work centres in Slovenia. The theoretical part describes concepts such as trauma, secondary trauma, compassion fatigue and burnout, and presents risk factors and protective factors that influence the development of secondary trauma. Special attention is also given to the role of work experience in the development of professional competencies and emotional resilience. The empirical part is based on qualitative research involving nine social workers, divided into three groups according to their length of employment at social work centres across Slovenia: beginners (up to 5 years), moderately experienced (6–15 years) and more experienced (16 years or more). Data were collected through semi-structured interviews and analysed using the method of qualitative content analysis. The findings show that social workers experience secondary trauma simultaneously on emotional, physical and cognitive levels, and that it frequently extends beyond working hours and into their personal lives. Work experience plays a dual role: on the one hand it strengthens emotional resilience, self-reflection and the ability to set boundaries, while on the other hand prolonged exposure to difficult content causes a cumulative emotional burden that knowledge and experience alone cannot prevent. Systemic factors such as administrative burdens, staff shortages and legislative constraints are recognised as a direct source of emotional strain. Colleague support, supervision, self-reflection and self-care are highlighted as key protective factors. The thesis concludes with proposals for systemic and organisational measures that would reduce the risk of secondary traumatisation among social workers. sekundarna travma delovne izkušnje čustvena odpornost supervizija stres sočutna izčrpanost izgorelost secondary trauma work experience emotional resilience supervision compassion fatigue burnout true false false Slovenski jezik Angleški jezik Magistrsko delo/naloga 2026-08-27 09:06:09 2026-08-27 09:06:11 2026-08-28 04:41:45 0000-00-00 00:00:00 2026 0 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 1970-01-01 57687 20591.pdf 20591.pdf 1 80B87D4102804CEA631E6537CC0E298D 6c2d4336153276376d8a1981e13f37ddfbb66eba38ae6d7545968002c78825ae 5e7fa385-a1e5-11f1-9b0d-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=245221 Fakulteta za socialno delo 0 0 0