20.500.12556/RUL-183592 What affects work performance when using AI chatbots? investigating mediations and factors affecting performance expectancy and intentions to use ChatGPT Generative artificial intelligence (AI) tools are reshaping individual work performance. While many studies explore the adoption of generative AI tools, few examine mediations and factors influencing performance expectancy and intentions to use AI chatbots like ChatGPT. This study builds on Camilleri’s (2024) framework, integrating enhanced UTAUT and IAM models, and presents extended replication. A survey questionnaire (N=787, aged 18–34 y) was analyzed using SmartPLS4. The results show that performance expectancy significantly mediates the relationship between effort expectancy, source trustworthiness, and information quality to intentions to use AI chatbots. Sex differences were found, with men prioritizing the quality of information, while women emphasize the source trustworthiness. Compared to replicated research, distinct cultural and demographic factors influenced adoption outcomes. Despite user-intuitive control similar to internet-mediated human communication, which facilitates adoption among young people, users remain cautious due to risks like hallucinations, social bias, misinformation, or adversarial prompts. The study contributes theoretically and empirically to understanding how AI chatbots affect work-related behavior and decision-making. unified theory of acceptance and use of technology information adoption model large language model generative artificial intelligence tool replication study delo umetna intelligenca true false true Angleški jezik Slovenski jezik Članek v reviji 2026-06-16 08:20:16 2026-06-16 08:20:25 2026-06-18 12:29:36 0000-00-00 00:00:00 2026 0 0 Str. 8826–8850 no. 12 Vol. 42 2026 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.951:005.63:004.8 1532-7590 10.1080/10447318.2025.2573037 257726723 What_Affects_Work_Performance_When_Using_AI_Chatbots__Investigating_Mediations_and_Factors_Affecting_Performance_Expectancy_and_Intentions_to_Use_Chat.pdf What_Affects_Work_Performance_When_Using_AI_Chatbots__Investigating_Mediations_and_Factors_Affecting_Performance_Expectancy_and_Intentions_to_Use_Chat.pdf 1 912279B0D38C54C1BEB5E12AA336A83B 20012f67794f6a20c0812be2b7251c67c21cd11fbcee5f0848870111ca6779f6 555e47e6-697d-11f1-9b0d-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=235738 https://www.tandfonline.com/doi/full/10.1080/10447318.2025.2573037 0 de4e144f-694b-11f1-9b0d-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=235696 Fakulteta za družbene vede 0 0 0