20.500.12556/RUL-183057 Acceptability of patient portals and phone consultations in hybrid primary care a Slovenian multi-centre pilot study Background/Objectives: With digital transformation, patient portals and phone consultations are increasingly integrated into hybrid primary care workflows that combine in-person and remote services. This study aimed to assess the acceptability of these tools among patients and identify factors associated with acceptability. Methods: Between April and June 2025, a multicenter cross-sectional survey was conducted in four primary healthcare centers in Slovenia. The sample included 214 people who had used both patient portals and phone consultations within the previous 12 months. Data collected covered socio-demographic and clinical profile, digital communication skills, quality of life, and annual use of digital tools. Acceptability was assessed using the Theoretical Framework of Acceptability (TFA) tool. Univariate and multivariable linear regression analyses were performed to identify factors associated with acceptability. Results: Among the 214 participants (mean age 42.9 ± 14.1 years; 61.2% female), both patient portals and phone consultations were generally acceptable, with similar overall TFA scores (3.9/5). Patient portals were considered as significantly less time-consuming and better for communication, whereas phone consultations were preferred for accessibility and reliability. Multivariable analyses showed that higher digital communication skills and better quality of life predicted greater acceptability for both methods, whereas lower education level and more frequent use were associated with higher acceptability of phone consultations. Conclusions: Acceptability of patient portals and phone consultations varies by education, digital communication skills, and quality of life. This highlights the need for personalized hybrid care solutions. Healthcare providers should offer flexible digital options, invest in digital literacy programs, and develop interoperable eHealth infrastructure to enable safe and sustainable integration of advanced tools such as video consultations. digital tools patient portal teleconsultation acceptability digital literacy quality of life hybrid care digitalna orodja portal za paciente teleposvetovanje sprejemljivost digitalna pismenost kvaliteta življenja hibridna zdravstvena oskrba true false true Angleški jezik Slovenski jezik Članek v reviji 2026-06-03 09:21:46 2026-06-03 09:21:53 2026-07-20 16:28:27 0000-00-00 00:00:00 2025 0 0 16 str. iss. 21, art. 2662 Vol. 13 2025 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 614:159.9 2227-9032 10.3390/healthcare13212662 257045251 RAZ_Mihevc_Matic_2025.pdf RAZ_Mihevc_Matic_2025.pdf 1 72B482A5BA112C92EF75C1C3B3699221 b3d87b19980d826dc060b880c88c365b535ef892465a1949a277eb390cba47ff ed8c0862-5f1c-11f1-b0ab-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=234874 https://www.mdpi.com/2227-9032/13/21/2662 1 8902506a-5f1c-11f1-b0ab-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=234873 Medicinska fakulteta 0 0 0