20.500.12556/RUL-181413 Zadovoljstvo uporabnikov s programom socialne vključenosti – primer Zavoda Vitis magistrsko delo User Satisfaction with the Social Inclusion Program – The Case of Zavod Vitis V svojem magistrskem delu izhajam iz lastnih delovnih izkušenj. Zaposlena sem na Zavodu Vitis Ptuj in delam kot strokovna sodelavka v programu socialne vključenosti. Predstavim osebe, ki jim je bila izdana odločba o nezaposljivosti, ter raziščem njihovo življenje, pričakovanja in stiske po prejetju odločbe. Predstavim proces ocene, na podlagi katere je odločba izdana, in možnosti socialnega vključevanja teh oseb glede na to, da trenutno niso zmožne delati v realnem delovnem okolju. Tako situacijo oseb z odločbo o nezaposljivosti skozi magistrsko delo predstavim z različnih zornih kotov. Na eni strani predstavim vidik uporabnika, kako doživlja svojo življenjsko situacijo in se z njo spopada, na drugi strani pa predstavim delo institucije, kamor se takšna oseba lahko vključuje, v mojem primeru je to Zavod Vitis Ptuj. Zavod Vitis se posveča omilitvi posledic in aktivnemu vključevanju oseb z zaposlitvenimi oviranostmi nazaj v življenje in delo. V programu socialne vključenosti največjo pozornost posvečamo individualnemu delu, hkrati pa delujemo povezovalno in omogočamo enakopravno sodelovanje. Invalida, uporabnika naših storitev, obravnavamo kot enakovrednega člana v procesu obravnave z namenom, da se mu omogoči pripadnost, soudeleženost in soodgovornost v procesu vključevanja. Z raziskavo izpostavim želje uporabnikov, vsebino programa, ki jim je najbližja, zadeve, ki jim najmanj odgovarjajo, in njihovo zadovoljstvo s strokovnimi delavci. This master’s thesis is based on my professional experience at Zavod Vitis Ptuj, where I work as a professional associate in the Social Inclusion Programme. The thesis focuses on individuals who have been issued a formal decision of unemployability and explores their lives, expectations and the distress they experience after receiving this decision. It also presents the assessment process on which such decisions are based, as well as the possibilities for social inclusion, given that these individuals are currently unable to participate in the open labour market. The situation of persons declared unemployable is examined from multiple perspectives. On the one hand, the thesis presents the perspective of service users, analysing how they experience their life circumstances and how they cope with them. On the other hand, it presents the work of the institution in which such individuals may be involved, in my case Zavod Vitis Ptuj. Zavod Vitis is dedicated to mitigating the consequences and to the active inclusion of persons with employment-related disabilities back into life and work. Within the Social Inclusion Programme, particular emphasis is placed on individualised support, while also fostering collaboration and equal participation. Service users are treated as equal partners in the support process, with the aim of strengthening their sense of belonging, participation, and shared responsibility in the process of inclusion. The research highlights the wishes of service users, the programme content they perceive as most relevant, the aspects they find least appropriate, and their level of satisfaction with professional staff. socialna vključenost socialna izključenost uporabniki soustvarjati social inclusion social exclusion service users co-creation true false false [V. Kokol] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2026-04-07 08:19:03 2026-04-07 08:19:03 2026-06-11 10:35:32 0000-00-00 00:00:00 2026 0 Ljubljana 0 Ljubljana 62 str. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 364:331.56 56209 281266947 19906.pdf 19906.pdf 1 1879307B50AE29F99C3F5EE193E3B654 c586a55846ad488f26b4a2aa50b7f9e00b61b2b9322a92e748f37b754edf4801 7d59d027-3249-11f1-b0ab-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=231833 Fakulteta za socialno delo 0 0 0