20.500.12556/RUL-179602 Posebnosti arbitražnega reševanja potrošniških sporov (magistrsko diplomsko delo) The distinctive features of arbitration in consumer dispute resolution Arbitraža se v zadnjih letih vse pogosteje uporablja kot način reševanja potrošniških sporov, kar prinaša številne nove izzive. Pravni red mora zato zagotoviti, da potrošniška arbitraža predstavlja učinkovito in pravično alternativo sodnemu postopku. Magistrsko delo analizira ključna pravna in dejanska vprašanja potrošniške arbitraže, pri čemer izhaja iz napetega razmerja med načelom avtonomije strank in zahtevo po posebnem pravnem varstvu potrošnikov kot šibkejše pogodbene stranke. Potrošniška arbitraža ne sme kršiti potrošnikove pravice do poštenega sojenja, zato se lahko stranki veljavno odpovesta zgolj določenim procesnim jamstvom. Pregled sodne prakse Sodišča EU (»SEU«) kaže, da arbitražne klavzule v potrošniških pogodbah pogosto predstavljajo nepoštene pogodbene pogoje in da potrošniki pogosto aktivno ne sodelujejo v arbitražnem postopku. SEU zato zahteva, da nacionalna sodišča presojajo poštenost arbitražnih klavzul po uradni dolžnosti, s čimer zagotavljajo visoko raven varstva potrošnikov. Nasprotno sodna praksa ameriških sodišč poudarja pogodbeno naravo arbitraže, kar vodi v nižjo raven varstva potrošnikov. Naloga ugotavlja, da potrošniška arbitraža predstavlja učinkovit in pravičen način reševanja potrošniških sporov, če potrošniku zagotovi ustrezno varstvo pred zlorabo moči ekonomsko močnejše stranke. In recent years, arbitration has gained prominence as a method of resolving consumer disputes. However, this expansion has also brought numerous new challenges. Therefore, the legal system must ensure that consumer arbitration constitutes an effective and fair alternative to court proceedings. This master’s thesis analyzes the key legal and practical issues of consumer arbitration, starting from the tension between the principle of party autonomy and the requirement for special legal protection of consumers as the weaker contractual party. Consumer arbitration must not violate the consumer’s right to a fair trial, and parties can validly waive only certain procedural guarantees. A review of the case law of the Court of Justice of the EU (»CJEU«) shows that arbitration clauses in consumer contracts often constitute unfair contractual terms and that consumers frequently do not actively participate in arbitration proceedings. CJEU therefore requires national courts to assess the fairness of arbitration clauses ex officio, thereby ensuring a high level of consumer protection. In contrast, U.S. court practice emphasizes the contractual nature of arbitration, resulting in a lower level of consumer protection. The thesis concludes that consumer arbitration can represent an effective and fair method of resolving consumer disputes if it provides the consumer with adequate protection against the abuse of power by the economically stronger party. arbitraža potrošniški spori pravica do poštenega sojenja pravica dostopa do sodišča arbitražni sporazum varstvo potrošnikov sodni nadzor alternativno reševanje sporov arbitration consumer disputes right to a fair trial right of access to a court arbitration agreement consumer protection judicial review alternative dispute resolution true false false A. Rakovec Slovenski jezik Angleški jezik Magistrsko delo/naloga 2026-02-18 09:00:06 2026-02-18 09:00:24 2026-03-18 11:40:57 0000-00-00 00:00:00 2026 0 Ljubljana 0 Ljubljana 1 spletni vir (1 datoteka PDF (VII, 50, VIII str.)) 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 347(043.2) 136762 272098819 26803.pdf 26803.pdf 1 F24381A94C2F0FCF3DB9E6B46D2F4583 329ccb0a068728906200fa8fbaf241a69da567330b28081212e14144781f871e a811ab5d-0c9f-11f1-a1ba-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=228323 Pravna fakulteta 0 0 0