20.500.12556/RUL-178400 Simulated role plays or field observation? usability testing of a healthcare phrasebook The aim of this article is (1) to report on a usability study on the acceptability of a multilingual phrasebook for healthcare providers and (2) to compare the effectiveness and the efficiency of two key usability research methods: simulated role play and field observation. The usability study focused on the phrasebook’s acceptability (i.e., the extent to which the users consider it to be appropriate and serve its purpose), and consisted of two steps: first the acceptability was checked through simulated role play, involving 450 healthcare professionals, and second through field observation of five healthcare providers and 18 patients using the phrasebook in clinical settings. The results showed that the users are quite satisfied with the multilingual phrasebook; however, they also indicated that it hinders eye contact and does not offer sufficient support in more complex healthcare situations. The simulated roleplay and observation study both yielded comparable results. While the observation study was slightly more effective, if less efficient, the simulation study was very efficient and also highly effective, providing we focus only on the participants assuming the professional identity they have in real life, and thus proved to be a reliable alternative to observation methods in usability research. method comparison usability research methods simulated role play field observation healthcare phrasebook multilingual aids in healthcare true false true Angleški jezik Ni določen Članek v reviji 2026-01-26 15:09:45 2026-01-26 15:09:48 2026-01-27 04:23:11 0000-00-00 00:00:00 2026 0 0 Str. 53–71 no. 1 Vol. 34 2026 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 81'243-056.24(497.4) 0907-676X 10.1080/0907676X.2024.2326965 189744899 Simulated_role_plays_or_field_observation__Usability_testing_of_a_healthcare_phrasebook.pdf Simulated_role_plays_or_field_observation__Usability_testing_of_a_healthcare_phrasebook.pdf 1 CD65CB2A23B95E631FE2F0620371703C df86cf29a696555cb0333e19db7d56f87d707f4de2d4a928955c7be91095954a badafcee-fac1-11f0-a1ba-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=226212 https://www.tandfonline.com/doi/full/10.1080/0907676X.2024.2326965 0 35a56b15-fac1-11f0-a1ba-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=226211 Filozofska fakulteta Zdravstvena fakulteta 0 0 0