20.500.12556/RUL-177275 Navigating the automation–augmentation paradox a case study of artificial intelligence integration in public management functions The application and utilization of Artificial Intelligence (AI) have increased recently in all organizations, including those in the public sector. From an organizational perspective, AI utilization should generate both economic and social gains. In this context, it is necessary to address the automation-augmentation paradox. Namely, this paradox stems from the question of whether AI replaces humans in performing tasks (i.e., automation) or whether the application of AI necessitates an increase in AI-human interactions (i.e., augmentation). The starting point of the research is the POSDCORB framework, which delineates the core functions of a manager and offers a classical perspective on their administrative responsibilities. AI shall increasingly transform the POSDCORB framework by streamlining management functions and enhancing decision-making accuracy. The main research question is what can be automated using AI for management functions, and what requires augmentation between AI and humans for these functions? To assess AI’s impact on POSDCORB managerial functions in public sector organizations, the study uses both qualitative and quantitative data sources, enhancing validity through data triangulation. The research findings indicate that AI’s impact varies across management functions, with public managers particularly preferring augmentation for strategic planning tasks, coordination, reporting, and potential dynamic financial adjustments. Finally, public managers’ report ongoing tension due to a tendency to switch between automation and augmentation as tasks evolve. artificial intelligence automation–augmentation paradox management functions principal-agent theory technology acceptance frameworks umetna inteligenca paradoks avtomatizacije–augmentacije funkcije managementa teorija principal–agent okviri sprejemanja tehnologije true false true Angleški jezik Slovenski jezik Članek v reviji 2025-12-19 10:28:42 2025-12-19 10:35:28 2025-12-29 04:12:22 0000-00-00 00:00:00 2025 0 0 Str. 106-135 iss. 2 Vol. 18 Dec. 2025 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 2025-12-01 330.1:005:35 1338-4309 10.2478/nispa-2025-0016 262251779 RAZ_Pevcin_Primoz_2025.pdf RAZ_Pevcin_Primoz_2025.pdf 1 5602145621BF6D95C6D883DD328D7185 b923ff1bb4f0343a4fa0d404cf9e8b2e53aa605b9b9a1c51696312fda54eb3a6 528e3f22-dcbd-11f0-9328-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=224218 https://reference-global.com/article/10.2478/nispa-2025-0016 1 ad7aeb8c-dcbc-11f0-9328-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=224217 Fakulteta za upravo 0 0 0