20.500.12556/RUL-173279 Analiza zadovoljstva pacientov z zdravstvenimi storitvami v času stavke diplomsko delo Analysis of patient satisfaction with medical services during the strike Zadovoljstvo pacientov je ključna komponenta kakovosti zdravstvene oskrbe. Stavka lahko pomembno vpliva na dostopnost in kakovost zdravstvenih storitev, kar lahko posledično vpliva tudi na zadovoljstvo pacientov. Namen raziskave je bil ugotoviti, kako pacienti doživljajo zdravstveno oskrbo v času stavke, in identificirati dejavnike, ki vplivajo na njihovo zadovoljstvo. Uporabljena je bila kvantitativna metodologija, pri čemer je bil uporabljen anketni vprašalnik, s katerim smo pridobili podatke neposredno od pacientov. Rezultati raziskave kažejo, da so pacienti kljub stavki v večini primerov še vedno zadovoljni z zdravstveno obravnavo. Ugotovljeno je bilo, da starost, spol in izobrazba vplivajo na oceno zadovoljstva, kar kaže na pomembnost individualnih dejavnikov pri doživljanju zdravstvene oskrbe. Raziskava prispeva k boljšemu razumevanju vpliva stavk na javno zdravstvo in omogoča predloge za izboljšave, ki bi lahko povečale zadovoljstvo pacientov. Delo ponuja pomemben prispevek za zdravstvene ustanove in odločevalce, saj ponuja vpogled v doživljanje pacientov v izrednih razmerah, kot je stavka. Predlagani ukrepi lahko prispevajo k izboljšanju kakovosti storitev in večji osredotočenosti na pacientove potrebe, tudi v kriznih časih. Patient satisfaction is a fundamental indicator of healthcare quality. Strikes within the healthcare sector can significantly disrupt the availability and quality of services, which in turn may affect how patients perceive their care. This study aimed to explore patient experiences during a healthcare workers' strike and to identify the key factors influencing their satisfaction. A quantitative research approach was employed, using a structured questionnaire to collect data directly from patients who received care during the strike period. Findings reveal that, despite the disruptions caused by the strike, the majority of patients remained generally satisfied with the care they received. Statistical analysis indicated that demographic factors such as age, gender, and educational level, had a significant influence on satisfaction ratings, underscoring the importance of individual characteristics in shaping patient perceptions. This research enhances our understanding of how healthcare strikes impact public health from the patient's perspective. The insights gained can inform strategic improvements to maintain or even enhance patient satisfaction during times of reduced service availability. The study offers practical value for healthcare providers and policymakers by highlighting the need for patient-centred approaches, especially during crisis situations such as labour strikes. zadovoljstvo pacientov zdravstvene storitve stavka javno zdravstvo vpliv demografskih dejavnikov kakovost oskrbe izboljšave patient satisfaction healthcare services strike public health demographic factors quality of care healthcare improvement true false false [P. Jankovič] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2025-09-15 12:40:01 2025-09-15 12:40:07 2025-09-25 13:30:30 0000-00-00 00:00:00 2025 0 Ljubljana 0 Ljubljana XI, 46 str. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 614.2:331.109.32(497.4)(043.2) 18747 250434819 Jankovic_Patricija_-_ANALIZA_ZADOVOLJSTVA_PACIENTOV_Z_ZDRAVSTVENIMI_STORITVAMI_V_CASU_STAVKE.pdf Jankovic_Patricija_-_ANALIZA_ZADOVOLJSTVA_PACIENTOV_Z_ZDRAVSTVENIMI_STORITVAMI_V_CASU_STAVKE.pdf 1 F942ABCC8AEBA6C302097657B453C134 2900088537d55968c5322eeb6f1cd5a55dbc857729fe0d9584e1c30a1250c55e 2fd0080a-9220-11f0-9328-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=217531 Fakulteta za upravo 0 0 0