20.500.12556/RUL-172044 Perspektive socialnih delavk pri delu s povzročitelji nasilja na Centru za socialno delo Ljubljana diplomsko delo Perspectives of Social Workers on Working with Perpetrators of Violence at the Social Work Centre Ljubljana V prvem delu diplomske naloge sem predstavila značilnosti in kompleksnost dela s povzročitelji nasilja ter osvetlila izzive, s katerimi se srečujejo socialne delavke na Centru za socialno delo Ljubljana. Opisala sem tudi pojave izgorelosti, sekundarne travmatizacije in pomen skrbi zase tako na individualni kot organizacijski ravni. Posebno pozornost sem namenila občutku varnosti socialnih delavk pri delu in pomanjkanju sistemske zaščite. V raziskovalnem delu sem s pomočjo kvalitativne analize intervjujev z zaposlenimi na področju nasilja raziskovala, kako socialne delavke doživljajo delo s povzročitelji nasilja, katere izzive in ovire prepoznavajo, kako poskrbijo za lastno dobrobit ter kako doživljajo podporo organizacije. Ugotovila sem, da se pogosto srečujejo z odporom in neprevzemanjem odgovornosti uporabnikov, prisotne pa so tudi manipulacije in verbalno nasilje. Socialne delavke opozarjajo na pomanjkanje ustreznih varnostnih mehanizmov in zakonodajne zaščite, kar zmanjšuje njihov občutek varnosti. Kljub temu si prizadevajo vzpostaviti strokoven odnos s povzročitelji nasilja in poudarjajo pomen etike, postavljanja meja in transparentnosti v komunikaciji. Na področju skrbi zase se delavke poslužujejo različnih strategij, a pogosto poročajo o težavah pri razbremenitvi, predvsem zaradi preobremenjenosti in kadrovskega pomanjkanja. Organizacijska podpora, kot so supervizije in intervizije, obstaja, vendar se delavke pogosto počutijo prepuščene lastni presoji. Ugotavljam, da bi bilo smiselno več vlagati v izobraževanje, sistemsko zaščito socialnih delavk in vzpostavitev varnega delovnega okolja. Rezultati raziskave ponujajo pomembna izhodišča za izboljšanje strokovne podpore in razumevanje specifik dela s povzročitelji nasilja. The first part of this thesis presents the complexity and specifics of working with perpetrators of violence and highlights the challenges faced by social workers at the Ljubljana Social Work Centre. It also discusses phenomena such as burnout, secondary traumatic stress, and the importance of self-care, both at the individual and organizational levels. Special attention is given to the social workers’ sense of safety and the lack of systemic protection in their work. In the research section, I used qualitative analysis of interviews with professionals working in the field of domestic violence to explore how social workers experience working with perpetrators, what challenges and obstacles they identify, how they care for their own well-being, and how they perceive organizational support. The findings show that social workers often encounter denial of responsibility, resistance, and manipulative or verbally aggressive behavior from users. They point to the absence of adequate safety mechanisms and legislative protection, which negatively affects their sense of security. Despite these challenges, they strive to maintain a professional relationship with perpetrators, emphasizing ethics, boundary-setting, and transparency in communication. In terms of self-care, social workers use various strategies, yet often report difficulties in truly disconnecting due to workload and staff shortages. While organizational support such as supervision and intervision exists, they often feel left to rely on their own judgment. I conclude that there is a need for greater investment in professional education, systemic protection of social workers, and the creation of safe working environments. The findings offer important starting points for improving professional support and understanding the specifics of working with perpetrators of violence. povzročitelji nasilja izzivi in ovire pri delu tveganja in varnost socialnih delavk izgorelost skrb zase v socialnem delu individualna in organizacijska skrb zase perpetrators of violence challenges and obstacles at work risks and safety of social workers burnout self-care in social work individual and organizational self-care true false false [A. Kraner Nik] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2025-09-05 09:00:28 2025-09-05 09:00:35 2026-02-09 14:07:21 0000-00-00 00:00:00 2025 0 Ljubljana 0 Ljubljana 89 str. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 364.63 52292 267813635 17908.pdf 17908.pdf 1 4ED9BC5D3632A1AA1BE2D8A57658D95D 6e4420a3a235596e2b4da5d58c31738fe9c7f6000b4b4c153d63357c857480d0 e25b766d-8a25-11f0-9328-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=215768 Fakulteta za socialno delo 0 0 0