20.500.12556/RUL-171488 Pomen zbiranja povratnih informacij od uporabnikov v procesih podpore in pomoči na centru za socialno delo diplomsko delo The significance of collecting users´ feedback in the processes of support and help at social work centre Sistematično zbiranje povratnih informacij je pomemben sestavni del v procesih podpore in pomoči. Prispeva k hitrejšemu napredku do želenih rešitev in boljšemu soustvarjanju delovnega odnosa. V teoretičnem uvodu na začetku predstavim pomembne poudarke postmodernizma, ki so vplivali na nove poglede o procesu podpore in pomoči. V nadaljevanju opišem refleksivno prakso. Za tem sledi opis povratno informirane prakse v procesih podpore in pomoči, kjer med drugim opišem njene prednosti in ovire ter nekaj orodij za konkretno uporabo v praksi. Na koncu na kratko predstavim še center za socialno delo. V diplomskem delu raziskujem pomen in uporabo zbiranja povratnih informacij z vidika socialnih delavk, ki delajo na tistih področjih centrov za socialno delo v Sloveniji, ki vključujejo kontinuirane procese podpore in pomoči. Na podlagi z intervjuji pridobljenih podatkov predstavim, kako socialne delavke razumejo koncept povratno informirane prakse, na kakšen način zbirajo povratne informacije v procesih podpore in pomoči, katere prednosti in ovire zaznavajo pri tem ter kakšen prispevek k procesu podpore in pomoči imajo po njihovem mnenju povratne informacije. Rezultati raziskave so pokazali, da večina intervjuvanih socialnih delavk ne pozna izraza »povratno informirana praksa«. Zbiranje povratnih informacij v praksi poteka nesistematično, v obliki pogovorov in opazovanja neverbalne komunikacije. Socialne delavke, sodelujoče v raziskavi, prepoznavajo številne prednosti zbiranja povratnih informacij, kot so lažje načrtovanje pomoči, prilagajanje procesa pomoči potrebam uporabnikov, izboljšanje delovnega odnosa, razvoj partnerstva z uporabniki in strokovna rast. Med ključnimi ovirami za sistematično zbiranje povratnih informacij pa navajajo pomanjkanje časa in preobremenjenost. The systematic collection of users´ feedback is an important component in the processes of support and help. It contributes to faster progress towards desired outcomes and better co-creation of the working relationships. The theoretical introduction presents key aspects of postmodernism that have influenced new perspectives on the process of support and help. This is followed by an overview of reflective practice. The next section discusses feedback-informed practice in the processes of support and help, highlighting its benefits, challenges, and selected practical tools for implementation. The concluding part briefly introduces the role of social work centres (SWC) in Slovenia. The thesis examines the significance and application of users´ feedback collection from the perspective of social workers, employed in areas of social work centres that provide ongoing support and help. Based on data obtained through semi-structured interviews, the study presents how social workers understand the concept of feedback-informed practice, how they collect user´s feedback within support processes, the advantages and challenges they perceive, and their views on the contribution of user feedback to the development of support and help. The results show that most of the interviewed social workers are not familiar with the term »feedback-informed practice«. In practice, the collection of users´ feedback takes place primarily in an unsystematic manner, through conversation and observation of non-verbal commnunication. The participating social workers, recognised numerous advantages to collecting users´ feedback, including improved planning of support, better tailoring of processes to users´ needs, enhanced working relationships, development of partnerships with users, and professional growth. The main obstacles of the systematic feedback collection are a lack of time and excessive workload. povratno informirana praksa postmoderno socialno delo refleksivna praksa procesi podpore in pomoči feedback-informed practice postmodern social work reflective practice support and help processes true false false [M. Videtič] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2025-08-27 09:00:28 2025-08-27 09:00:30 2026-02-17 12:18:39 0000-00-00 00:00:00 2025 0 Ljubljana 0 Ljubljana 156 str. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 364.4 51733 268729091 18019.pdf 18019.pdf 1 2FE6C495EFF34F072C6A532867261211 8b1c725bcce735ca6c50eed122cc1a5b8d1049bdd3054614176bd011d4bf0530 64a42365-8313-11f0-9328-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=214819 Fakulteta za socialno delo 0 0 0