20.500.12556/RUL-169452 Spoprijemanje s stresom in delovna uspešnost varnostnikov Coping with stress and work performance of security guards Varovanje ljudi, živali in okolja je v naši družbi prisotno že zelo dolgo, trendi pa nakazujejo, da bo v prihodnosti še pomembnejše. Da bi varnostniki svoje delo opravljali strokovno in učinkovito, morajo imeti zagotovljene ustrezne delovne pogoje, saj brez njih kakovostna in zanesljiva izvedba storitev ni mogoča. Za to morajo imeti zagotovljene ustrezne delovne pogoje. V magistrskem delu sem preučeval, kako uporaba strategij spoprijemanja s stresom vpliva na delovno uspešnost varnostnikov, kakšen vpliv imajo delovne izkušnje na izbiro strategij spoprijemanja in ali se izmensko delo povezuje z delovno uspešnostjo varnostnikov. V raziskavi je sodelovalo 157 slovenskih varnostnikov iz različnih varnostnih podjetij. Za potrebe raziskave so izpolnili vprašalnik strategij spoprijemanja s stresom (Brief Cope) in vprašalnik individualne delovne uspešnosti (IWPQ). Rezultati so pokazali, da varnostniki z več delovnimi izkušnjami ne uporabljajo v večji meri učinkovitih strategij spoprijemanja s stresom kot mlajši kolegi, čeprav bi glede na predhodno literaturo to lahko pričakovali. Po drugi strani pa izkušenejši varnostniki bistveno redkeje uporabljajo strategije izogibanja. Poleg tega so tisti, ki v večji meri uporabljajo učinkovite strategije, dosegali višje rezultate na lestvicah delovne uspešnosti, pri čemer se je ta povezava izkazala za statistično značilno. Nasprotno pa nismo potrdili predpostavke, da varnostniki, ki opravljajo izmensko delo, dosegajo nižje rezultate delovne uspešnosti, kar smo prav tako sklepali na podlagi predhodnih raziskav. Delo predstavlja dobro izhodišče za nadaljnje raziskave na tem področju v Sloveniji. Znanje, pridobljeno z raziskavo, bo koristilo tako raziskovalcem na področju psihologije dela in organizacij kot tudi praktikom, ki oblikujejo intervencijske programe za zmanjševanje stresa in izboljšanje delovne uspešnosti v varnostnem sektorju. The security of people, animals, and the environment has been present in our society for a long time, and trends indicate that it will become even more important in the future. It is crucial that security services and the work of security guards are carried out with quality and professionalism, which is not possible without appropriate working conditions. Without these conditions, security guards cannot successfully perform their duties. In my master's thesis, I examined how the use of coping strategies affects the job performance of security guards, the impact of work experience on the choice of coping strategies, and whether shift work is associated with job performance. The study included 157 Slovenian security guards from various security companies. For the purposes of the research, they completed the Brief Cope questionnaire on coping strategies and the Individual Work Performance Questionnaire (IWPQ). The results showed that security guards with more work experience do not use effective coping strategies significantly more than their younger colleagues, despite expectations based on previous literature. However, more experienced security guards make significantly less use of avoidance strategies. Additionally, those who rely more on effective coping strategies achieved higher scores on job performance scales, with this correlation proving to be statistically significant. On the other hand, we did not confirm the assumption that security guards working in shifts achieve lower job performance scores, which was also suggested by previous studies. This study provides a solid foundation for further research in this field in Slovenia. The knowledge gained from this research will be beneficial both to work and organizational psychology researchers and to practitioners who design intervention programs aimed at reducing stress and improving job performance in the security sector. stres delovna uspešnost varnostniki spoprijemanje delovni pogoji stress job performance security guards coping behaviour working conditions true false false [R. Kokot] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2025-05-29 07:45:07 2025-05-29 07:45:14 2025-07-11 08:43:34 0000-00-00 00:00:00 2025 0 Ljubljana 0 Ljubljana 40 str. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 159.9:331.101-057.168(043.2) 581082 242202883 49059.pdf 49059.pdf 1 17DBCBC8A44F89E43608C2281DE920A8 cc724cc2dabb47b4a85d0e0bfc985315f5d2c72a06469f5f105563d326a18a51 caaab28c-3c4e-11f0-b232-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=210829 Filozofska fakulteta 0 0 0