20.500.12556/RUL-167640 Zadovoljstvo uporabnikov invalidskega vozička s storitvami javnega prevoza v Sloveniji in na Nizozemskem diplomsko delo Satisfaction of wheelchair users with public transportation services in Slovenia and the Netherlands diploma work Uvod: Dostopen prevoz je sestavni del različnih dolžnosti, ki so ključni del vsakdanjega življenja. K temu sodijo delo, prosti čas in sodelovanje v družbi. Sodelovanje v vseh okupacijah prispeva k občutku osebne vrednosti, prijetnemu počutju in izboljšanju kakovosti življenja. Ovire v javnem prevozu pa uporabnikom invalidskih vozičkov pogosto onemogočajo sodelovanje v teh okupacijah, kar zmanjšuje njihovo socialno vključenost. Kljub velikemu potencialu, da so vključeni v družbo, se osebe na invalidskih vozičkih soočajo z omejeno dostopnostjo. Namen: Namen diplomskega dela je bil raziskati trenutno stanje in izkušnje uporabnikov invalidskih vozičkov z javnim potniškim prevozom, s poudarkom na dostopnosti ter zadovoljstvu uporabnikov v Sloveniji in na Nizozemskem. Metode dela: Raziskovalni vzorec sestavlja 130 uporabnikov invalidskih vozičkov, 65 iz Slovenije in 65 iz Nizozemske, starih od 18 do 70 let. Uporabljena je bila kvantitativna metoda raziskovanja, podatki so bili pridobljeni s pomočjo anketnega vprašalnika, ki je bil izdelan za namen te raziskave. Vprašalnik je vseboval 27 vprašanj. Za analizo podatkov je bila uporabljena deskriptivna statistika. Rezultati: Javni prevoz v Sloveniji uporablja 18 udeležencev, le osem samostojno, medtem ko na Nizozemskem 20 udeležencev, od tega 15 samostojno. Razlogi za neuporabo so nedostopnost, neprilagojenost in slabe povezave. Najpogosteje udeleženci uporabljajo mestni avtobus, tj. nekajkrat na mesec, kot alternativo pa prilagojen osebni avto. Ovire vključujejo fizične in socialne težave ter pomanjkljivo informiranost. Slovenski udeleženci so pogosto nezadovoljni in menijo, da prevoz zavira njihovo delovanje v vsakodnevnem življenju. Razprava in zaključek: Raziskava nam razkriva izrazite razlike v zadovoljstvu z dostopnostjo do javnega prevoza. Slovenski udeleženci so nezadovoljni zaradi omejene dostopnosti vozil, pomanjkanja prilagoditev in usposobljenega osebja. Nizozemski udeleženci so bolj zadovoljni zaradi dostopne infrastrukture in podpore sistema. V Sloveniji se uporabniki invalidskih vozičkov pogosteje samostojno prilagajajo uporabi prevoza zaradi pomanjkanja formalnih usposabljanj in institucionalne podpore. Na Nizozemskem je vzpostavljena dobra praksa usposabljanja uporabe javnega prevoza. Pomanjkljivosti slovenskega sistema vključujejo odsotnost varnostnih pasov, neustrezne dvižne ploščadi in omejen dostop do informacij. Delovni terapevti lahko prispevajo k izboljšanju dostopnosti z interdisciplinarnim sodelovanjem, prilagoditvami infrastrukture in ozaveščanju uporabnikov, uslužbencev ter splošne populacije. Introduction: Accessible transportation is an essential component of various obligations that constitute a fundamental part of daily life, including work, leisure, and social participation. Engagement in these activities contributes to a sense of personal value, well being, and overall quality of life. However, barriers in public transportation frequently prevent wheelchair users from participating in these occupations, thereby reducing their social inclusion. Despite their significant potential for societal integration, individuals using wheelchairs often face limited accessibility. Purpose: The purpose of this thesis is to examine the current state and experiences of wheelchair users with public transportation, with a particular focus on accessibility and user satisfaction in Slovenia and the Netherlands. Methods: The research sample consists of 130 wheelchair users, with 65 participants from Slovenia and 65 from the Netherlands, aged between 18 and 70 years. A quantitative research method was employed, and data were collected through a structured questionnaire specifically designed for this study. The questionnaire comprised 27 questions. Descriptive statistics were used to analyze the data. Results: In Slovenia, 18 participants reported using public transportation, of whom only eight travel independently. In the Netherlands, 20 participants use public transport, with 15 doing so independently. The primary reasons for non-use include inaccessibility, lack of adaptation, and poor connectivity. The most commonly used mode of transportation is the city bus, typically utilized several times per month, with an adapted personal vehicle serving as an alternative. Identified barriers include physical and social challenges as well as insufficient information. Slovenian participants frequently expressed dissatisfaction, stating that transportation limitations hinder their daily activities. Discussion and conclusion: The findings highlight significant differences in satisfaction with public transportation accessibility. Slovenian participants reported dissatisfaction due to restricted vehicle accessibility, lack of adaptations, and inadequately trained personnel. In contrast, Dutch participants expressed greater satisfaction, attributed to well-developed infrastructure and systemic support. In Slovenia, wheelchair users often need to independently adapt to transportation due to the absence of formal training and institutional support. The Netherlands has established best practices for training individuals in the use of public transportation. Shortcomings in the Slovenian system include the absence of safety belts, inadequate lift platforms, and limited access to information. Occupational therapists can contribute to improving accessibility through interdisciplinary collaboration, infrastructure modifications, and raising awareness among users, employees, and the general public. diplomska dela delovna terapija dostopnost javni prevoz gibalna oviranost mobilnost diploma theses occupational therapy accessibility public transportation mobility impairment mobility true false false [A. Šlaus] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2025-03-05 07:45:46 2025-03-05 07:45:52 2025-03-06 04:01:04 0000-00-00 00:00:00 2025 0 Ljubljana 0 Ljubljana 26 str., [8] str. pril. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 615.851 145932 228001027 48059.pdf 48059.pdf 1 0175CBF4030218ED327FFDD646DA285F c81617b9a65b54e04376ffab54fbd39cab77512c2f17762964ab3e370849bbc3 8be933e2-f98c-11ef-b232-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=200329 Zdravstvena fakulteta 0 0 0