20.500.12556/RUL-166042 Analiza procesnih pravil in kršitev v delovanju Zavoda za pokojninsko in invalidsko zavarovanje Slovenije diplomsko delo Analysis of procedural rules and violations in the operation of the Institute for Pension and Disability Insurance of Slovenia Diplomsko delo obravnava potek upravnega postopka od oddaje vloge do izdaje odločbe po ZPIZ-2 in ZUP ter analizira kršitve le-teh na Zavodu za pokojninsko in invalidsko zavarovanje Slovenije. Vsako leto se namreč pojavljajo številne kršitve na zavodu. Namen dela je dobiti vpogled nad kršitvami, ki so bile zaznane v letih 2021 in 2022 ter predstaviti procesna pravila, po katerih se mora zavod ravnati pri odločanju o pravicah zavarovancev. Cilj dela je bil, da s pomočjo letnih poročil o delu pri odločanju v upravnih zadevah, letnih poročil varuha človekovih pravic ter poročil upravne statistike in zavoda dobimo vpogled v kršitve ZUP in ZPIZ-2 na zavodu. Uporabljena je bila kvantitativna raziskava in sekundarno statistična analiza. V metodologiji raziskovanja sta bila izpostavljena dva pravna vira, in sicer ZUP in ZPIZ-2. Delo se opira na teoretska izhodišča o upravnem postopku po ZUP in ZPIZ-2. Izkazalo se je, da je bilo veliko kršitev temeljnih načel ZUP. Prevladovalo je predvsem načelo ekonomičnosti. Uslužbenci prav tako niso bili natančni pri ugotavljanju dejstev pri odločanju, kar pa je ključnega pomena za odločanje o pravicah zavarovancev. Napake so se pojavljale tudi pri vročanju dokumentov in samem upravljanju z zahtevki. Uporabnost raziskave se je kazala v izboljšanju upravnega postopka na zavodu ter boljšem upoštevanju zakonov. Delo nudi podlago za pravičnejše ugotavljanje pravic zavarovancev na zavodu. Pomembno je, da se stranke zavedajo, katere pravice jim pripadajo. Cilj organa pa je zadovoljstvo strank. Z vpogledom v svoje kršitve pa je lahko v bodoče bolj pazljiv. Le to vodi k učinkovitemu poslovanju zavoda. The diploma thesis deals with the course of the administrative procedure from the submission of the application to the issuance of the decision according to the ZPIZ-2 and the ZUP and analyzes the violations of these at the Pension and Disability Insurance Institute of Slovenia. This is because every year there are numerous violations at the institute. The purpose of the paper is to gain insight into the violations that were detected in 2021 and 2022 and to present the procedural rules that the institution must follow when deciding on the rights of insured persons. The aim of the work was to provide an insight into violations of the ZUP and ZPIZ-2 at the Institute through the annual reports on work in decision-making in administrative matters, the annual reports of the Ombudsman and the reports of administrative statistics and the Institute. Quantitative research and secondary statistical analysis were used. In the research methodology, two sources of law were highlighted, namely, ZUP and ZPIZ-2. The thesis is based on theoretical starting points on the administrative procedure under the ZUP and ZPIZ-2. It turned out that there were many violations of the fundamental principles of the ZUP. Above all, the principle of economy prevailed. The staff were also not precise in establishing the facts in their decision-making, which is crucial for deciding on the rights of insured persons. Errors also occurred in the service of documents and the management of claims itself. The usefulness of the research was reflected in the improvement of the administrative procedure at the institute and better compliance with the law. The work provides a basis for a fairer determination of the rights of insured persons at the institution. It is important for customers to be aware of what rights they are entitled to. The goal of the body, however, is customer satisfaction. With insight into his violations, however, he can be more cautious in the future. Only this leads to the efficient operation of the institute. upravni postopek kršitev načel ZUP Zavod o pokojninskem in invalidskem zavarovanju Slovenije upravna inšpekcija administrative procedure violation of the principles of the ZUP Institute of Pension and Disability Insurance of Slovenia administrative inspection true false false [K. Brezovar] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2024-12-18 14:45:02 2024-12-18 14:45:13 2024-12-23 14:01:46 0000-00-00 00:00:00 2024 0 Ljubljana 0 Ljubljana XI, 45 str. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 3.077.3:368.914:364.324(497.4)(043.2) 18505 220296451 Brezovar_Kaja_-_ANALIZA_PROCESNIH_PRAVIL_IN_KRSITEV_V_DELOVANJU_ZAVODA_ZA_POKOJNINSKO_IN_INVALID.pdf Brezovar_Kaja_-_ANALIZA_PROCESNIH_PRAVIL_IN_KRSITEV_V_DELOVANJU_ZAVODA_ZA_POKOJNINSKO_IN_INVALID.pdf 1 A6C2EAC9BBEB3CFB8B2514E134CEC9E7 e8d8ea3ddb666e40b91b8eee0b960d394ccfba36eab2a3480091a43e1666a213 c1b4708c-bd45-11ef-b232-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=197414 Fakulteta za upravo 0 0 0