20.500.12556/RUL-164350 Standardi merenja procesa razvoja e-uprave u Republici Srbiji master akademske studije (joint degree) Menadžment u upravi završni (master) rad Danas u svetu postoji više standardizovanih metoda merenja stepena napretka razvoja e-uprave. Metodologije koje su razvijane, nisu definisale zajednički formalni okvir kako projektovati indikatore da ostanu relevantni i praktični na duži vremenski period. U radu se polazi od metodologije praćenja dostupnosti osnovnih servisa i njihovih nivoa sofisticiranosti, ustanovljenih u okviru Evropske komisije. Godišnje merenje napretka razvoja e-uprave u Republici Srbiji, po standardizovanoj metodologiji koja je definisana Smernicama za izradu veb sajtova organa javne uprave, usvojena 2011. godine na Vladi, obuhvata analizu veb sadržaja, kvalitet i tip ponuđenih informacija, kao i nivo dostupnosti elektronskih usluga na nacionalnom Portalu eUprava i veb sajtu organa. Analiza omogućava organima javne uprave da se uporede sa drugim organima i identifikuju razloge svog eventualnog zaostajanja. Metodologija ocenjivanja je opisana u Kriterijumima za ocenu veb sajtova i sadrži 10 oblasti koje se ocenjuju i to: sadržaj, usluge javne uprave, jezik i pismo, grafičko rešenje, navigacija, upotreblјivost i dostupnost, pristupačnost, bezbednost, ime domena i održavanje veb sajta. Kriterijumi su izrađeni po standardima dokumenta, koji predstavlјa metodološki okvir za prikuplјanje relevantnih podataka o usklađenosti sajtova sa Smernicama. Osnovna vrednost ove analize je da da kompletnu sliku prikazanih rezultata i pokaže napredak u implementaciji procesa razvoja e-uprave. Ovaj rad, Standardi merenja procesa razvoja e-uprave u Republici Srbiji, nije prikaz samo teorijskog aspekta, već standardizovane metodologije koju primenju organi javne uprave, i predstavlja doprinos u cilju sagledavanja stanja procesa razvoja e-uprave u Republici Srbiji, uvođenjem obaveznosti posedovanja veb sajta i propisivanja minimuma skupa servisa i standarda, kao i sankcija za njegovo neposedovanje. Today, there are more standardized methods for measuring the degree of e-government development progress. The developed methodologies have not defined a common formal framework for designing indicators to remain relevant and practical over a longer period of time. The paper starts from the methodology of monitoring the availability of basic services and their level of sophistication, established within the European Commission. The annual measurement of the development of eGovernment in the Republic of Serbia, according to the standardized methodology defined in the Guidelines for the development of public administration web pages, adopted in 2011 by the Government, includes the analysis of the web content, quality and type of information provided, as well as the level of availability of electronic services on the national eGovernment Portal and the website of the Authority. The analysis enables public authorities to compare themselves with other bodies and identify the reasons behind their possible lag. The assessment methodology is described in the Criteria for assessing web sites and contains 10 areas that are evaluated: content, public administration services, language and letter, graphic solution, navigation, usability and availability, accessibility, security, domain name and website maintenance. Criteria are made according to document standards, which is a methodological framework for collecting relevant site compliance data with the Guidelines. The basic value of this analysis is that the complete picture of the displayed results and show progress in the implementation of the eGovernment development process. This paper, Standards of Measurement of the Development Process of e-Government in the Republic of Serbia, does not only outline the theoretical aspect, but the standardized methodology applied by the public administration bodies, and represents a contribution in order to examine the state of the e-government development process in the Republic of Serbia by introducing the obligation to own a website And prescribing a minimum set of services and standards, as well as sanctions for its non-possession. e-uprava elektronske usluge informaciono-komunikacione tehologije standardi organi javne uprave smernice kriterijumi nacionalni Portal eUprava e-government electronic services information-communication technologies standards public administration bodies guidelines criteria national eGov Portal true false false [S. Raičević] Srbski jezik (cirilica) Angleški jezik Magistrsko delo/naloga 2024-10-23 08:30:00 2024-10-23 08:30:08 2025-01-14 15:00:49 0000-00-00 00:00:00 2017 0 Beograd 0 Beograd XVI, 109 str. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 35:004(497.11)(043.2) 18745 222318595 Raicevic_Snezana_-_STANDARDI_MERJENJA_PROCESA_RAZVOJA_E-UPRAVE_U_REPUBLICI_SRBIJI.pdf Raicevic_Snezana_-_STANDARDI_MERJENJA_PROCESA_RAZVOJA_E-UPRAVE_U_REPUBLICI_SRBIJI.pdf 1 FAE6BD456258698B947DD8B4B6C44A35 47003a3a9dc7341a6bf63e0fb13026538261bf8fec7facf5cb9b0f35e090a794 f9744f03-9107-11ef-b232-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=194693 Fakulteta za upravo 0 0 0