20.500.12556/RUL-162925 Analiza uporabe Skupnega ocenjevalnega okvira (CAF) v Severni Makedoniji diplomsko delo Analysis of the use of the Common assessment framework (CAF) in North Macedonia V tem diplomskem delu smo proučevali upravljanje kakovosti v javni upravi v Severni Makedoniji skozi uvedbo modela CAF. Cilj je bil ugotoviti, kako uvedba samoocenjevanja po CAF vpliva na komunikacijo in sodelovanje med zaposlenimi v izbranih organizacijah. Diplomsko delo temelji na teoretičnih pojmovnih izhodiščih ter na študiji, v kateri smo obravnavali pet javno upravnih organizacij, ki so občinska uprava iz lokalne ravni oblasti, uprava mesta Skopje, ki je posebna administrativna enota v lokalni samoupravi, ministrstvo in organ v sestavi in centralni ravni uprave, prav tako pa tudi ena strokovna in samostojna organizacija v okviru državne uprave. V nalogi sem ugotovila, da samoocenjevanje in upravljanje kakovosti po modelu CAF pozitivno vpliva na sodelovanje in izboljšuje komunikacije med zaposlenimi kakor tudi med zaposlenimi in vodstvom. Raziskava je pokazala tudi omejeno uporabo modela CAF v javni upravi v Severni Makedoniji kakor tudi potrebo po koherentni strategiji o upravljanju kakovosti in izboljševanju učinkovitosti. In this thesis, we studied quality management in the public administration of North Macedonia through the introduction of the CAF model. The aim was to determine how the introduction of self-assessment according to CAF affects communication and collaboration among employees in selected organizations. The thesis is based on theoretical conceptual foundations and a case study in which we examined five public administration organizations. Specifically, we included the municipal administration from the local government area, the administration of the city of Skopje, which is a special administrative unit in local self-government, a ministry and a subordinate body at the central administration level, as well as one professional and independent organization within the state administration. In the thesis, I found that self-assessment and quality management according to the CAF model positively influence cooperation and improve communication among employees, as well as between employees and management. The research also showed limited use of the CAF model in public administration in North Macedonia, as well as the need for a coherent strategy on quality management and improving efficiency. CAF Severna Makedonija kakovost sodelovanje učinkovitost CAF North Macedonia quality cooperation efficiency true true false Z. Karamanova Slovenski jezik Angleški jezik Diplomsko delo/naloga 2024-09-29 08:30:31 2024-09-29 08:30:43 2024-11-13 14:45:13 0000-00-00 00:00:00 2024 0 Ljubljana 0 Ljubljana 1 spletni vir (1 datoteka PDF (52 str.)) 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 35(497.7)(043.2) 168355 214861571 16255.pdf 16255.pdf 1 E77F77929E232970273A59218BFB0BA3 dd2060cd956faab42c43e0c73ee25c88b18ac3cc1dd835dffe4f531304038adc 36972172-7e2c-11ef-b232-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=192369 Fakulteta za družbene vede 0 0 0