20.500.12556/RUL-158599 Citizens’ satisfaction with “citizens’ initiatives” the case of the Municipality of Ljubljana Based on a survey, this article analyses the satisfaction with communication between citizens and public servants in the Municipality of Ljubljana (MOL). It highlights the potential of a citizen relations management tool to emphasise the importance of effective communication between the municipality and citizens, the role of civic engagement in the development of the municipality and the importance of understanding and managing differences in satisfaction between citizens and public servants. A notable satisfaction gap exists, with citizens generally more satisfied thatn public servants, except for accesibility to initiatives and problem-solving. The study recommends adopting succesful tools, such as those used in Ljubljana, to improve communication, citizen participation and the quality of services. It emphasises the importance of understanding communication dynamics to tailor municipal improvements and promote civic engagemenet and calls for further research in Central and Eastern European municipalities. citizen communication municipality participation public servant državljan komunikacija občina udeležba javni uslužbenec true false true Angleški jezik Slovenski jezik Članek v reviji 2024-06-17 08:25:38 2024-06-17 08:28:39 2024-07-02 03:17:39 0000-00-00 00:00:00 2024 0 0 Str. 28-49 no. 1 Vol. 17 2024 0000-00-00 Zaloznikova NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 352:304.35(497.4Ljubljana) 1338-4309 10.2478/nispa-2024-0002 199014915 RAZ_Kozjek_Tatjana_2024.pdf RAZ_Kozjek_Tatjana_2024.pdf 1 B9DC95B0C3F2C74C89E4873C4A34F38D b843bfaf7ecd3c94a7e72abe1531fe3957096d3845986d3a40e8e6f8f682301d 9ee96338-2c72-11ef-b3fb-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=186276 https://sciendo.com/article/10.2478/nispa-2024-0002 1 6f23afb9-2c72-11ef-b3fb-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=186274 Fakulteta za upravo 0 0 0