20.500.12556/RUL-154723 Co-creation service readiness model a decision support for the selection of public services suitable for improvement through co-creation Purpose – This paper aims to develop a model that supports public organisations in making informed strategic decisions as to which public services are most suitable to be improved through co-creation. Thus, it first identifies the features that make public services (un)suitable for co-creation and then applies this knowledge to develop a multi-criteria decision support model for the assessment of their co-creation readiness. Design/methodology/approach – The decision support model is the result of design science research. While its structure is determined by a qualitative multi-criteria decision analysis, its substance builds on a content analysis of Web of Science papers and over a dozen empirical case studies. Findings – The model is comprised of 13 criteria clustered into two groups: service readiness criteria from the perspective of service users and service readiness criteria from the perspective of a public organisation. Research limitations/implications – The model attributes rely on a limited number of empirical cases and references from the literature review. The model was tested by only one public organisation on four of its services. Originality/value – The paper shifts the research focus from organisational properties and capacity, as the key co-creation drivers and barriers, to features of public services as additional factors that affect the prospect of co-creation. Thus, it makes a pioneering step towards the conceptualisation of the idea of “service readiness for co-creation” and the development of a practical instrument that supports co-creation in the public sector. public services public service improvement co-creation drivers barriers decision support model javne storitve izboljšanje javnih storitev soustvarjanje spodbujevalni dejavniki zaviralni dejavniki odločitveni model true false true Angleški jezik Slovenski jezik Članek v reviji 2024-02-26 08:17:22 2024-02-26 08:17:28 2024-02-27 03:42:07 0000-00-00 00:00:00 2024 0 0 Str. 13-32 no. 1 Vol. 18 2024 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 35:005 1750-6166 10.1108/TG-03-2023-0031 165103875 10-1108_TG-03-2023-0031.pdf 10-1108_TG-03-2023-0031.pdf 1 86998DFAEF156A799259E2D88C8B32EE 53b3c7e08a462f3174b8692a21e6460dd78bcb25316d28e828d87935560d1f04 e6b0fca9-d477-11ee-b5a4-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=181259 https://www.emerald.com/insight/content/doi/10.1108/TG-03-2023-0031/full/html 1 1ab35ac6-d477-11ee-b5a4-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=181258 Fakulteta za upravo 0 0 0