20.500.12556/RUL-152781 The role of agile values in enhancing good governance in public administration during the COVID-19 crisis an international survey This study aimed to analyse the impact of digitalisation on good governance with respect to selected local public administrations during the COVID-19 lockdown in the spring of 2020. The overriding assumption made is that agile values mediate the relationship between digitalisation and good governance on this level of public administration. Data were obtained through a web-based survey conducted between June and August 2020. The empirical analysis was facilitated by applying partial least squares structural equation modelling (PLS-SEM) on a sample of 761 public managers from five Central European countries (Czech Republic, Germany, Poland, Romania, Slovenia). The results show that digitalisation acted as an essential driver of good governance during the COVID-19 pandemic. Three out of four agile values—“employees and internal relationships”, “working public services”, and “change management”—were also shown to help make digitalisation more effective and thereby facilitate good governance. Despite some limitations (e.g., respondents’ subjective evaluations, the study only being performed during the first wave of the COVID-19 pandemic in the observed countries with different situations and consequent measures in response, and differences in the broader environment and local administration systems in the studied countries), the findings of the study are important given the lack of similar empirical studies. Public administrations should be digitalised and reformed in a way that ensures that they effectively and efficiently design, implement, measure, and continuously improve their strategies, tactics, and services, which can all be accomplished by being agile. The paper offers insights into: (1) the lessons learnt about the nature of digitalised public services/processes and agile management approaches in response to the COVID-19 pandemic and their impact on good governance; and (2) proposals for policymakers and managers in public administrations with regard to operating in extreme VUCA circumstances in any next wave of COVID-19 pandemic or in a new pandemic/public health disaster. agile agile values COVID-19 pandemic digitalisation good governance local public administration PLS-SEM public managers agilno agilne vrednote epidemija COVID-19 digitalizacija dobra uprava lokalna javna uprava PLS-SEM javni upravitelji true false true Angleški jezik Slovenski jezik Članek v reviji 2023-12-06 14:18:03 2023-12-06 14:18:08 2023-12-07 03:45:53 0000-00-00 00:00:00 2023 0 0 Str. 1-22 no. 12 Vol. 13 2023 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 35:004:616-036.21 2076-3387 10.3390/admsci13120248 175148035 RAZ_Tomazevic_Nina_2023.pdf RAZ_Tomazevic_Nina_2023.pdf 1 468EDB04B47056775C9F5EDAB1AB2954 17b8c199c3b03f6c2351b5c03b70ac892e55e644eda97b7746f03eed452fc5b6 65370918-9442-11ee-ac6f-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=178431 https://www.mdpi.com/2076-3387/13/12/248 0 e6a25cb5-9439-11ee-ac6f-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=178422 Fakulteta za upravo 0 0 0