20.500.12556/RUL-151893 Analiza vljudnostnih jezikovnih prvin v poslovno-uradovalnih besedilih izbrane organizacije The analysis of language elements expressing politeness in formal business texts of an organization Pisno poslovno komuniciranje in poslovni bonton sta pomembna dejavnika uspešnosti organizacije, zato v veliki meri vplivata na uspeh oziroma neuspeh organizacije. Namen diplomskega dela je bil ugotoviti, ali obstajajo točno določena pravila ali zgolj smernice in priporočila o poslovnem bontonu pri pisnem komuniciranju, ter ugotoviti, kako striktno se v izbrani organizaciji teh pravil in smernic drţijo ter v katerih primerih prihaja do odstopanj z vidika rabe vljudnostnih elementov in pravil o tvorjenju poslovno-uradovalnih besedi. Hkrati pa je bil namen tudi oblikovati morebitne predloge oziroma rešitve za izboljšavo stanja na preučevanem področju. Pri izdelavi diplomskega dela so bile uporabljene različne metode dela. Za pripravo teoretičnega dela je bila uporabljena metoda študije domače in tuje literature ter virov s področja poslovno-uradovalnega komuniciranja, poslovnega bontona in vljudnosti. Za pripravo raziskovalnega dela je bila uporabljena metoda analize poslovnih dopisov, metoda polstrukturiranega intervjuja ter metoda anketiranja. Ugotovljeno je bilo, da sta poslovni bonton in dobro znanje pisnega poslovnega komuniciranja konkurenčna prednost vsakega poslovneţa in vplivata na uspešnost ter ugled organizacije. Ugotovili smo, da je poznavanje poslovnega bontona pri poslovno-uradovalnih besedilih prisotno in se zaposleni zavedajo, da je pomembno za uspeh organizacije. V korist organizacije pa bi bilo smiselno organizirati izobraţevanja za izpopolnitev znanja zaposlenih o tvorjenju poslovno-uradovalnih besedil in poslovnega bontona, kajti kot je iz raziskave razvidno, se največ teţav pojavlja pri slovničnih in pravopisnih pravilih. Written business communication and business etiquette are the main factors of organisation’s performance, i.e., they have a big impact on the organisation’s good or poor results. The purpose of the thesis was to determine whether there are specific rules or only guidelines and recommendations for the business etiquette in written communication and to find out to what degree does the studied organisation adhere to these rules and guidelines and in which cases discrepancies occur from the perspective of using politeness elements and rules for creating business-official texts, and to provide possible suggestions or solutions to improve the situation in the studied field. Several working methods were used in the thesis. In the theoretical part, the method of studying domestic and foreign literature and sources in the field of the business-official communication and business etiquette and courtesy was used. In the research part, the methods of business correspondence analysis, a semi-structured interview and a survey were used. We found that the business etiquette and skilled written business communication represent a competitive advantage for every businessman and have an impact on organisation’s performance and reputation. We have discovered there is knowledge of business etiquette evident in the business-official texts, while the employees are aware of its importance for the success of their organisation. For the benefit of the organisation, however, trainings for the employees should be organised to improve their knowledge of creating business-official texts and the business etiquette, since according to our research, they experience most difficulties with grammar and spelling rules. poslovno-uradovalna besedila komuniciranje pisno poslovno komuniciranje dopis elektronsko komuniciranje poslovni bonton business-official texts communication written business communication letter electronic communication business etiquette true false false [K. Mikuš] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2023-10-25 11:45:00 2023-10-25 11:45:07 2023-11-03 13:32:52 0000-00-00 00:00:00 2023 0 Ljubljana 0 Ljubljana VIII, 50 str. 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 35:342.725 18066 170755843 Mikus_Kim_-_ANALIZA_VLJUDNOSTNIH_JEZIKOVNIH_PRVIN_V_POSLOVNO-URADOVALNIH_BESEDILIH_IZBRANE_ORGAN.pdf Mikus_Kim_-_ANALIZA_VLJUDNOSTNIH_JEZIKOVNIH_PRVIN_V_POSLOVNO-URADOVALNIH_BESEDILIH_IZBRANE_ORGAN.pdf 1 3FA8A4EC305023D60C69EE261076DB03 6adaa974d4bc3ab4fb21ad948cabcae61b6aa1636771cb74c7d4a2a005640220 2e36196c-731b-11ee-91a5-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=177011 Fakulteta za upravo 0 0 0