20.500.12556/RUL-142443 Analiza dejavnikov zadovoljstva z delovanjem Kluba logaških študentov diplomsko delo Analysis of the factors of member satisfaction with the functioning of the Students Slub of Logatec Zadovoljni člani društva predstavljajo kriterij za uspešno in učinkovito delovanje društva. Zadovoljen član bo k društvu pripeljal in povabil tudi svoje prijatelje, kar pomeni, da pomaga k rasti društva, medtem ko nezadovoljstvo pripelje do manjšega članstva, kar tudi pripelje do slabše produktivnosti društva. Namen diplomskega dela pa je raziskati dejavnike, ki imajo največji vpliv na zadovoljstvo članov, in s katerimi dejavniki so člani najbolj zadovoljni. S tem pripomoči Klubu pri svojem delovanju. Cilj diplomskega dela je analizirati zadovoljstvo članov Kluba logaških študentov, ugotoviti dejavnike, ki vplivajo na zadovoljstvo članov in na koncu Klubu podati predloge za povečanje le-tega. V teoretičnem delu diplomskega dela so predstavljeni različni pojmi, kot sta društvo in študentski klubi, ter pravna podlaga. Kasneje je predstavljeno tudi zadovoljstvo s storitvami v društvu ter dejavniki zadovoljstva. V empiričnem delu pa so predstavljeni anketa in njeni rezultati. V sklopu raziskave sem preučevala dve hipotezi in sicer hipoteza 1 je bila: Člani Kluba logaških študentov so najmanj zadovoljni z javno podobo in hipoteza 2: Na zadovljstvo najbolj vpliva kakovost dogodkov najmanj pa javna podoba. Rezultati raziskave so pokazali, da so člani najbolj zadovoljni s kakovostjo dogodkov in z vključenostjo v delovanje kluba, najmanj pa z javno podobo in vodstvom kluba. Pri preverjanju hipotez smo ugotovili, da kakovost dogodkov najbolj vpliva na zadovoljstvo članov in so člani najmanj zadovoljni z javno podobo kluba. Za zvišanje zadovoljstva članov bi klub moral največ narediti na dejavnikih, kot so javna podoba, vodstvo kluba in vsebina dogodkov. Na splošno je bilo ugotovljeno, da so člani z delovanjem kluba zadovoljni. Za slabše ocenjene rezultate smo podali tudi predloge za izboljšave. Satisfied members are a criterion for the successful and efficient functioning of the Association. A satisfied member will bring and invite their friends to the association, which means thatthey help the association to grow, while dissatisfaction leads to a lower membership, which also leads to a lower productivity of the association. The aim of the thesis is to help the Logatec Students' Club to find out the current state of the satisfaction factors of the members and to give them suggestions to increase them by means of a satisfaction factor survey. The aim of the thesis is to investigate the factors that have the greatest impact on member satisfaction. In the theoretical part of the thesis, the different concepts such as association and student clubs are presented, as well as the legal basis behind them. Later on, satisfaction with the services and in the association itself is presented, as well as the factors of satisfaction. In the empirical part, the survey and its results are presented. Through the survey I wanted to find out which factors the club members are most and least satisfied with, as well as their overall satisfaction with the club. The results of the survey showed that members are most satisfied with the quality of events and involvement in the club's activities, and least satisfied with the club's public image and leadership. In testing the hypotheses, I found that the quality of events has the greatest impact on member satisfaction, and members are least satisfied with the public image of the club. In order to increase member satisfaction, the club would need to do the most work on factors such as public image, club leadership and the content of events. Overall, it was found that members are satisfied with the Club's performance. Suggestions for improvement were also made for the lower scores. člani zadovoljstvo društvo dejavniki zadovoljstva študentski klubi študentje. members satisfaction association satisfaction factors student clubs students true false false [Z. Jereb] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2022-11-09 11:50:01 2022-11-09 11:50:10 2022-12-19 08:19:51 0000-00-00 00:00:00 2022 0 Ljubljana 0 Ljubljana IX, 38 str. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 378.091.8(497.4Logatec)(043.2) 17288 134407939 Jereb_Zala_-_ANALIZA_DEJAVNIKOV_ZADOVOLJSTVA_Z_DELOVANJEM_KLUBA_LOGASKIH_STUDENTOV.pdf Jereb_Zala_-_ANALIZA_DEJAVNIKOV_ZADOVOLJSTVA_Z_DELOVANJEM_KLUBA_LOGASKIH_STUDENTOV.pdf 1 AF744C906FE67B80E26578525F4FEE4E e5c981763e353a4a8b6b5461e86bb9b65f8ff4a6398fcced47a7a80c92d59808 2f551981-601c-11ed-9c94-00155dcfd717 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=163832 Fakulteta za upravo 0 0 0