20.500.12556/RUL-138713 Impact of Covid-19 on the digitalisation of administrative procedures lessons from Slovenian administrative units Vpliv covida-19 na digitalizacijo upravnih postopkov The Covid-19 pandemic has transformed our society, with administrative procedures - as relationships between public authorities and citizens and businesses - being no exception. Still, the innovative digitalisation of such procedures means the 58 administrative units across Slovenia have been able to develop a responsive administrative system. Using normative, descriptive and statistical research methods, the article identifies the relevant drivers and barriers, like user demands leading to a more responsive service, the lack of legal bases, and the top-down approach discouraging progress. Correlation analysis shows that digitalisation also holds important positive implications for the principles of good governance. Moreover, larger administrative units are more likely to achieve a higher degree of digitalisation and hence better public governance. The findings are useful for designing evidence-based public policies to properly respond to pandemic-associated challenges. Pandemija Covida-19 je preoblikovala našo družbo, vključno z upravnimi postopki kot razmerji med oblastmi ter državljani in podjetji. Prek njihove inovativne digitalizacije pa je v 58 upravnih enotah v Sloveniji prišlo do razvoja odzivnega upravnega sistema. Z uporabo normativne, deskriptivne in statistične raziskovalne metode so opredeljeni dejavniki in ovire na področju, med prvimi zlasti zahteve strank, med drugimi pa manko pravnih podlag in z vrha vodene organizacije. Rezultati korelacijske matrike kažejo, da ima digitalizacija tudi pomembne pozitivne učinke na načela dobrega upravljanja. Nadalje večje enote lažje uvajajo višjo stopnjo digitalizacije in s tem boljše javno upravljanje. Ugotovitve so uporabne za oblikovanje na dokazih temelječih javnih politik za ustrezen odziv na pandemijo. public administration administrative procedures Covid-19 good public governance innovation digitalisation Slovenia javna uprava upravni postopki Covid-19 dobro javno upravljanje inovativnost digitalizacija Slovenija true false true Angleški jezik Slovenski jezik Članek v reviji 2022-08-10 11:49:02 2022-08-10 11:49:07 2022-09-15 04:17:05 0000-00-00 00:00:00 2021 0 0 Str. 652-669, 693-694 posebna št. Letn. 58 sep. 2021 0000-00-00 Zaloznikova NiDoloceno NiDoloceno 0000-00-00 0000-00-00 2021-09-01 35:004:616-036.22(497.4) 0040-3598 10.51936/tip.58.specialissue.652-669 77852419 RAZ_Kovac_Polonca_2021.pdf RAZ_Kovac_Polonca_2021.pdf 1 244739EB8F306F5BC582DBC8B7B67A77 ca346327321e01794a28012b00bb072d70a2db2b57004189615ebf77d1d7ecdb 6376f9dc-1891-11ed-8aca-00155dcfd717 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=159128 Fakulteta za družbene vede 0 0 0