20.500.12556/RUL-128457 ZNAČILNOSTI DELOVANJA KURIRSKO LOGISTIČNIH PODJETIJ V SLOVENIJI CHARACTERISTICS OF COURIER LOGISTICS COMPANIES IN SLOVENIA Kurirsko logistična podjetja se na vsakodnevni ravni globalno srečujejo z novimi izzivi, da bi dosegali trende, s katerimi bi zadovoljili potrebe strank. Vsa ta podjetja delujejo na podoben način, saj je njihov skupni cilj čimbolj optimalna, čim hitrejša ter čimbolj varna dostava pošiljk do končne lokacije. Ta proces se deli na tri osnovne tehnološke faze, ki zajemajo pripravo, izvajanje ter zaključek transporta. Razlike med podjetij se odražajo predvsem pri ponudbi storitev, ki so posledica sledenja različnim trendom, ki jih narekujejo potrebe in povpraševanje strank, razvoj tehnologije ter v zadnjih dveh letih tudi pandemija virusa COVID – 19. Vpliv le-te je bil velik, ker je za kurirsko logistična podjetja značilna kombinacija storitev različnih prometnih panog, ki posledično vključuje tudi različna transportna sredstva, kar pomeni, da je celoten proces dostave lahko odvisen od številnih različnih prevoznikov. Take situacije so od podjetij zahtevale prilagojene tehnološke procese in tehnične izboljšave. V Sloveniji delujejo številna kurirsko logistična podjetja. Njihovo različno poslovanje se odraža tudi na raznolikosti zadovoljstva njihovih strank, ki je predstavljeno v empiričnem delu te diplomske naloge. Globally courier logistics companies are met with new challenges every day to reach trends with which they can satisfy the needs of their clients. All of those companies function in a similar manner because their common objective is the most optimized, quickest and safest delivery of parcels to final destinations. This process can be divided into three technological phases, which encompass preparing, processing and finishing of the transport. Differences between the companies can be seen mainly in the offer of services, which are the result of following different trends dictated by the needs and inquiries of clients, technological development and in the last two years also the pandemic of COVID-19. The influence of the pandemic was so great because it is typical for courier logistics companies to combine services of different transport industries, which means using different means of transport, which means that the whole transport process depends on several different transporters. Situations like this have forced the companies to adapt their technological processes and look for technological improvements. Several courier logistics companies operate in Slovenia. Their different manner of operation is being reflected in the satisfaction diversity of their clients which is presented in the empirical part of this thesis. kurirsko logistično podjetje storitve trendi zadovoljstvo strank courier logistics company sevices trends client satisfaction true false false Slovenski jezik Angleški jezik Diplomsko delo/naloga 2021-07-14 08:45:01 2021-07-14 08:45:09 2025-11-06 11:25:56 0000-00-00 00:00:00 2021 0 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 1970-01-01 27138 79180291 687.pdf 687.pdf 1 C44C6B2EC94A33B0751FCFBFE7C54A47 4a8d104c2f7abd8d87756202ba93aed66da6ac6d8fb8f5d189ddf58816238fd3 e2dc96c2-e46e-11eb-a523-00155dcfd717 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=145199 Fakulteta za pomorstvo in promet 0 0 0