20.500.12556/RUL-127766 Quality of healthcare services in focus the role of knowledge transfer, hierarchical organizational structure and trust This paper explores the role of knowledge transfer, hierarchical organisational structure, and trust as important organisational factors that influence knowledge management practices on the quality of healthcare services. Survey data from 151 healthcare employees collected in Montenegro in 2019 was used. Applying hierarchical linear regression, we found a significant and positive relationship between knowledge transfer and quality of healthcare services, and a significant and negative relationship between hierarchical organisational structure and quality of healthcare services. Trust acts as a moderator in the relationship between knowledge transfer and quality of healthcare services and between hierarchical organisational structure and quality of healthcare services. We provide empirical support for the influence of knowledge transfer, hierarchical organisational structure, and trust on the quality of healthcare services provided by Montenegrin healthcare employees. Our results offer theoretical and practical implications derived from this research study. organization health institutions quality quality of healthcare services knowledge management public health knowledge transfer hierarchical organisational structure trust organizacija zdravstveni zavodi kvaliteta true false true Angleški jezik Slovenski jezik Članek v reviji 2021-06-22 09:54:25 2021-06-22 10:04:09 2023-05-31 14:34:43 0000-00-00 00:00:00 2023 0 0 Str. 525–536 no. 3 Vol. 21 2023 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005:33 1477-8246 10.1080/14778238.2021.1932623 65246467 Quality_of_Healthcare_Services_in_Focus_The_Role_of_Knowledge_Transfer_Hierarchical_Organizational_Structure_and_Trust.pdf Quality_of_Healthcare_Services_in_Focus_The_Role_of_Knowledge_Transfer_Hierarchical_Organizational_Structure_and_Trust.pdf 1 406450DF9FFE1EB88EA8EB9E51FB9C0E 33fdee3ea78de13461c193f936b89640c52004508a8baeb86dfcbcba4482ec86 458f5ac2-f883-11ed-a314-00155dcfd717 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=169303 https://www.tandfonline.com/doi/full/10.1080/14778238.2021.1932623 0 c2c66d09-d32f-11eb-a523-00155dcfd717 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=144278 Ekonomska fakulteta 0 0 0