20.500.12556/RUL-127585 Vpliv sistema vodenja kakovosti in procesa obvladovanja tveganj na razvoj kulture varnosti v bolnišnici Študija primera: Splošna bolnišnica Jesenice Študija primera: Splošna bolnišnica Jesenice The influence of quality management system and risk management process on the development of safety culture in the hospital Case study: the Jesenice General Hospital magistrsko delo Kakovostna in varna zdravstvena obravnava pacientov je glavno vodilo zdravstvenih organizacij, ki jo, med drugim, bolnišnice zagotavljajo z vzpostavitvijo in vzdrževanjem sistema vodenja kakovosti. Nova verzija standarda ISO 9001:2015 je prinesla zahtevo po obvladovanju tveganj. Namen magistrske naloge je ugotoviti vpliv sistema vodenja kakovosti in obvladovanja tveganj na razvoj kulture varnosti v zdravstveni instituciji, natančneje Splošni bolnišnici Jesenice. Cilj naloge je na podlagi poglobljenih intervjujev z zaposlenimi v bolnišnici raziskati stopnjo razvitosti kulture varnosti kot rezultat delovanja in vodenja sistema kakovosti, na podlagi nove izdaje standarda ISO 9001:2015, procesa obvladovanja tveganj in javljanja odklonov. Pri zagotavljanju varnosti pacientov je razvitost kulture varnosti izrednega pomena. V bolnišnici trdijo, da sta proces javljanja odklonov in obravnava tveganj ključna za dvig kulture varnosti ter razvoj skupnih prepričanj in stališč. Pri zaznavanju razvoja kulture varnosti in povezanosti z vplivom sistema vodenja kakovosti, procesom obvladovanja tveganj in javljanjem odklonov se med zaposlenimi v bolnišnici kažejo določeni izzivi, ki so povezani z znanjem, organizacijsko hierarhijo, izobraževanjem, poklicem ter kulturo strahu. The main guideline of health organizations is quality and safe healthcare treatment. Hospitals provide this by establishing and maintaining a quality management system. Moreover, the new version of ISO 9001:2015 standard has brought the requirement for risk management. The purpose of this master's thesis is to determine the influence of quality management system and risk assessment on the development of safety culture in health institutions, in this case the Jesenice General Hospital. The aim is to explore the level of safety culture development, which is the result of the operation and management of the quality system. It is based on the new version of ISO 9001:2015, on the process of risk management, and on the reported deviations. The result is obtained through in-depth interviews with the hospital employees. The development of safety culture is of paramount importance in ensuring patient safety. The hospital argues that the reporting of deviations and risk management are key to raising safety culture and developing common beliefs and attitudes. Certain challenges can be seen among hospital employees in perceiving the development of safety culture and its link to the influence of the quality management system, the risk management process and the reporting of deviations. These challenges are related to knowledge, the organizational hierarchy, education, profession and the culture of fear. sistem vodenja kakovosti obvladovanje tveganj kultura varnosti quality management system risk management safety culture true true false [V. Rems Odar] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2021-06-16 08:30:19 2021-06-16 08:30:25 2022-09-06 03:52:06 0000-00-00 00:00:00 2021 0 Ljubljana 0 Ljubljana 89 str. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.7(043.2) 125992 67486723 4482.pdf 4482.pdf 1 8DF7CEB278BEF7195F7E620CE5A499C7 487ccdd383617a7e77c1d4b01c24d38d5b1f6102776cbc38e5c839cebdf8d393 3d083bb8-ce6c-11eb-a523-00155dcfd717 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=144015 Fakulteta za družbene vede 0 0 0