20.500.12556/RUL-127498 Povezanost trpinčenja zaposlenih v državni upravi z asertivno komunikacijo magistrsko delo The correlation between mobbing of employees in state administration and assertive communication Magistrsko delo proučuje povezanost trpinčenja zaposlenih v delovnem okolju državne uprave v povezavi z asertivno komunikacijo. Za raziskovanje tovrstne tematike smo se odločili, ker je trpinčenje zaposlenih prisotna problematika, ki najbolj prizadene žrtve trpinčenja. Naša raziskava je pokazala, da je v zadnjih šestih mesecih trpinčenje doživela petina sodelujočih v raziskavi (21,70 %), zaradi česar so občutili precejšnja duševna bremena, medtem ko trpinčenju ni bilo izpostavljenih 78,30 % anketirancev. Med pojavnimi oblikami trpinčenja izstopata ponižujoče vedenje, ki ga je v zadnjem mesecu občutilo 19,4 % anketirancev, in verbalno nasilje, ki ga je doživelo 12,1 % anketirancev. V zadnjih 12 mesecih je 14,7 % anketirancev v državni upravi doživelo ustrahovanje. Z opravljeno raziskavo smo ugotovili, da vsak zaposleni lahko prispeva k vzpostavitvi zdravih medsebojnih odnosov v delovnem okolju in ustavitvi pojava trpinčenja z načinom komunikacije, saj med trpinčenjem zaposlenih in asertivno komunikacijo v državni upravi obstaja povezanost. Za zaposlene, ki niso bili trpinčeni, je namreč značilna povezanost z višjo stopnjo asertivne komunikacije, medtem ko je za zaposlene, ki so bili trpinčeni, značilna povezanost z nižjo stopnjo asertivne komunikacije. Zaposleni v državni upravi so v svojem komuniciranju večinoma asertivni, vendar bi potrebovali še več vaje. Prispevek magistrskega dela je pomemben za vse zaposlene, organizacije, stroko in znanost, saj predstavlja pomembne ugotovitve in mednarodno primerljivost ter podaja predloge k preprečevanju pojava trpinčenja zaposlenih v državni upravi in tako k zmanjšanju negativnih posledic, ki jih prinaša. This master’s thesis aims to analyse the correlation between workplace mobbing in state administration and assertive communication. The decision to research this particular topic was made because workplace mobbing is a far-reaching issue that affects mobbing victims the most. The research has shown that one fifth of the participants had been subjected to workplace mobbing over the past six months (21.7 %), suffering substantial mental distress, while 78,3 % of the participants had not been subjected to mobbing. Humiliating behaviour – experienced by 19,4 % of the subjects in the past month – and verbal abuse – experienced by 12,1 % of the subjects – stand out the most among the types of mobbing that have emerged. In the past 12 months, 14,7 % of the research participants working in public administration had experienced workplace bullying. The research conducted on this issue suggests that each employee may contribute to establishing healthy interpersonal relationships in the work environment and to stopping mobbing through adequate communication, as data indicate a strong correlation between workplace mobbing and assertive communication in the state administration. A higher level of assertive communication is in fact very common among employees who have not been subjected to mobbing, while lower assertive communication levels are typical for employees who have experienced mobbing. State administration employees are mostly assertive in their communication, but more practice is still necessary. The contribution of this master’s thesis is important for employees, organizations and both professional and scientific circles, as it presents crucial findings and international comparisons, providing suggestions for preventing workplace mobbing in state administration and reducing its negative consequences. trpinčenje delovno okolje zaposleni državna uprava asertivnost asertivna komunikacija mobbing workplace employees state administration assertiveness assertive communication true false false [D. Žvab] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2021-06-10 10:48:09 2021-06-10 10:48:14 2022-09-06 03:51:38 0000-00-00 00:00:00 2021 0 Ljubljana 0 Ljubljana XI, 111 str. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 35:331.104.2 16862 67455491 Zvab_Danijela_-_POVEZANOST_TRPINCENJA_ZAPOSLENIH_V_DRZAVNI_UPRAVI_Z_ASERTIVNO_KOMUNIKACIJO.pdf Zvab_Danijela_-_POVEZANOST_TRPINCENJA_ZAPOSLENIH_V_DRZAVNI_UPRAVI_Z_ASERTIVNO_KOMUNIKACIJO.pdf 1 7ED496E125A5F77BB1FBC32CC27F8D85 6a59ebf7ed4a678ade7971b0e100e949097b13c65dff49637a24618f67b40abb 8116b415-c9c8-11eb-a523-00155dcfd717 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=143911 Fakulteta za upravo 0 0 0