20.500.12556/RUL-121550 Primena standarda ISO 9001:2015 u zavodu za socijalno osiguranje magistrsko delo APPLICATION OF ISO 9001 IN INSTITUT FOR SOCIAL INSURANCE Sistem socijalnog osiguranja spada u veoma važnu i posebnu oblast upravljanja svake države. Implementacija sistema socijalnog osiguranja zahteva posebnu pažnju čijom se primenom država mora značajno posvetiti. Da bi kvalitet socijalnih usluga bio na visokom nivou, neophodno je uključivanje i primena propisanih standarda iz oblasti socijalnog osiguranja, poput standarda iz grupe ISO 9001. Ovaj rad će kroz teorijski i empirijski prikaz odrediti osnovne smernice spomenutog standarda, kao i njegovu primenu u praksi, a na osnovu analize podataka Republike Srbije i Republike Hrvatske. Rad će takođe prikazati opštu sliku o primenljivosti ovog standarda, kao i nedostatke koji su uočeni u radu dveju država. Na osnovu toga, moguće je istražiti osnovne razloge za primenu standarda, kao i kako se sam sistem razvoja socijalnog osiguranja odvijao pre uvođenja međunarodnih propisa provere kvaliteta menadžmenta socijalnog osiguranja. The social security system is a very important and special area of governance. The implementation of the social security system requires special attention that every country must pay attention to. In order for the state to maintain its quality of social services at a high level, it is necessary to include the application of statutory standards in the field of social security, such as standards from the ISO 9001 group. This thesis, through theoretical and empirical presentation, will determine the basic guidelines of the mentioned standard, as well as its application in practice, based on the analysis of data from the Republic of Serbia and the Republic of Croatia. Next, the thesis will provide a general picture of the applicability of this standard, as well as the shortcomings observed in the work of the two countries. On this basis, it is possible to investigate the basic reasons for the application of the standards, as well as how the social security development system itself performed before the introduction of international quality control regulations for social security management. kvalitet standard socijalno osiguranje kontrola menadžment quality standard social security control management true false false [A. Petković] Srbski jezik (cirilica) Angleški jezik Magistrsko delo/naloga 2020-10-15 08:55:01 2020-10-15 08:55:04 2022-09-02 03:59:52 0000-00-00 00:00:00 2020 0 Beograd 0 Beograd 58 str. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 364.3 16901 33032963 Petkovic_Aleksandar_-_Primena_standarda_ISO_9001-2015_u_zavodu_za_socijalno_osiguranje.pdf Petkovic_Aleksandar_-_Primena_standarda_ISO_9001-2015_u_zavodu_za_socijalno_osiguranje.pdf 1 9A302E9306AB3293CAD87DA46E16BF73 1910f647008ba8bad291a82b237d4a1de5af18a6cfd26dd1e0612fb6a68638fe e927d595-a1ba-11eb-a523-00155dcfd717 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=136491 Fakulteta za upravo 0 0 0