20.500.12556/RUL-121056 ANALIZA POSLOVNEGA KOMUNICIRANJA V IZBRANI ORGANIZACIJI diplomsko delo ANALYSIS OF BUSINESS COMMUNICATION IN THE SELECTED ORGANIZATION Poslovno komuniciranje je pomemben del poslovanja organizacije. Obsega prenos informacij med vodstvom in zaposlenimi ter komunikacijo med zaposlenimi, zunanjimi partnerji in strankami. Poznati moramo vrste in oblike komuniciranja ter njihove prednosti in pomanjkljivosti, da komuniciranje lahko prilagajamo okoliščinam in načinu dela. V diplomskem delu smo proučevali poslovno komuniciranje znotraj izbrane organizacije in s strankami. V ta namen smo anketirali zaposlene v organizaciji Petrol d. d. Rezultati raziskave kažejo, da je pomembna predvsem obveščenost na delovnem mestu, saj omogoča kakovostno opravljanje dela. Pri poslovni komunikaciji so v veliko pomoč komunikacijska orodja. V podjetju so na voljo tudi izobraževanja s področja komuniciranja in možnosti predstavitve predlogov za izboljšanje delovnega procesa. Zavedati se moramo tudi težav na področju komuniciranja in jih pravočasno reševati. Predlagamo izvedbo delavnic, na katerih bi zaposleni reševali težave, da bi hitreje in bolj uspešno dosegli zastavljene cilje. Priporočamo tudi izvajanje »team buildingov«. Business communication is an important part of the organization's business operations, which includes the transfer of information between management and employees as well as communication between management, employees, external partners and customers. We need to know the types and forms of communication and their advantages and disadvantages so that we can adapt them to the circumstances and the way we work. In the thesis we studied business communication within the selected organization and with clients. For this purpose, the survey was conducted among employees of Petrol d. d. The results of the research show that information at the workplace is especially important, as it enables quality work. Communication tools are very helpful in business communication. The company also offers training in the field of communication and the possibility of presenting proposals for improving the work process. We must also be aware of communication problems and solve them in a timely manner. We suggest conducting workshops in which employees would solve problems in order to achieve the set goals faster and more successfully. We also recommend the implementation of "team building". poslovna komunikacija komunikacijski proces oblike komuniciranja komunikacija delovni proces business communication communication process forms of communication communication work process true false false [T. Kocjančič] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2020-09-29 12:30:01 2020-09-29 12:30:05 2022-09-01 04:01:20 0000-00-00 00:00:00 2020 0 Ljubljana 0 Ljubljana VIII, 44 str. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.57 16282 30937347 Kocjancic_Tina_-_ANALIZA_POSLOVNEGA_KOMUNICIRANJA_V_IZBRANI_ORGANIZACIJI.pdf Kocjancic_Tina_-_ANALIZA_POSLOVNEGA_KOMUNICIRANJA_V_IZBRANI_ORGANIZACIJI.pdf 1 8CCFB8B0C63DF87EA25FF40A338A2B2F b019ca27eeaf45306220375c2957b00a96c1e358c52b075109e8f5facc9334f6 36e42141-a1ba-11eb-a523-00155dcfd717 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=135913 Fakulteta za upravo 0 0 0