20.500.12556/RUL-110999 Vloga komunikacije med izvajalcevm zdravstvene dejavnosti in pacientom skozi vidik oblikovanja The importance of communication between physicians and patients through design approach Magistrsko delo sledi metodologiji procesa storitvenega oblikovanja in je razdeljeno na štiri dele: Odkritje in določitev problema. V središču pozornosti je obravnava pacienta v času zdravstvene oskrbe, pri čemer se kot glavna problematika izpostavlja komunikacija med pacientom in zdravnikom. Prvi del raziskave: analitično-raziskovalni del. Analitično-raziskovalna faza zajema pregled sekundarnih virov, naravo in cilje zdravstvene storitve. Sestavlja vpogled v razvoj zdravstva, pregled trenutnega stanja zdravstvene dejavnosti, napovedi prihodnosti ter zajema dejavnike uspešne komunikacije. Drugi del raziskave: kvantitativna in kvalitativna raziskava. Kvantitativna in kvalitativna raziskava obsega opazovanje znotraj zdravstvenih domov ter popis deležnikov (vseh vpletenih v proces). Kaže se pomembnost aktivne vloge pacienta: kot glavni element kakovostne komunikacije med pacientom in zdravstvenim izvajalcem, pa se izpostavlja element zaupanja. Oblikovanje rešitve. Vsi zgoraj navedeni koraki podajajo osnovo predlagani preoblikovani storitvi, ki temelji na izgradnji aktivnega pacienta. Zapisane so vsebinske smernice za izgradnjo komunikacijskih produktov. The master thesis follows the methodology of the service design process and it is divided into four parts: Discover and define a problem. In the focus is a treatment with the patient within the medical care, communication between the patient and the doctor is the main issue highlighted. The first part of the study. The analytical – research phase includes an overview of the secondary sources, the nature and objectives of the medical care services. It consists of an insight into the development of health care, an overview of the current state of health care, future forecasts and factors of successful communication. The second part of the study. This includes quantitative and qualitative research on the basis of observing the health care institutions and by listing of stakeholders (of all involved in the process). The significance of the active role of the patient is shown; as the main element of quality communication between the patient and the healthcare provider, the element of trust is highlighted. Designing the solution. The study of the second part provides a starting point for the proposal of improving the health care system. An improvement in the role of an active patient plays an important role. A successful communication guide is prepared, in which important parameters for establishing good quality contacts with the patient are collected. industrijsko oblikovanje storitveno oblikovanje komunikacija zdravstvo družinska medicina aktiven pacient magistrska naloga industrial design service design communication healthcare family medicine patient engagement MA thesis true false false Slovenski jezik Angleški jezik Magistrsko delo/naloga 2019-09-21 08:35:03 2019-09-21 08:35:06 2022-08-23 03:40:06 0000-00-00 00:00:00 2019 0 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 1970-01-01 15651 942.pdf 942.pdf 1 4B1075E48BA077B1DD53B08F828C754B 053c8c5de15bc4f6f8d133e3da27196181d123b5ecd1cb3c1bdfbb747743ece7 4596b710-a1b7-11eb-a523-00155dcfd717 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=122764 Akademija za likovno umetnost in oblikovanje 0 0 0