20.500.12556/RUL-109497 Pomen medkulturne komunikacije pri delu z begunci The Importance of Intercultural Communicationa when working with Refugees V magistrski nalogi raziskujem medkulturno komunikacijo pri delu z begunci. V teoretičnem delu problematiko razdelim na dve temi – begunce in komunikacijo. Opredelim kategoriji begunec in migrant, razloge, zakaj ti dve populaciji zapuščata matično državo, in kakšna je njihova pot do Evrope. Posvetim se mladoletnikom brez spremstva kot posebni skupini in temu, kako poteka postopek pridobivanja mednarodne zaščite v Sloveniji. Nato se osredotočim na komunikacijo in medkulturno komunikacijo ter na to, kaj pomenijo medkulturne kompetence in kakšno je kulturno kompetentno socialno delo. Na podlagi analize delno strukturiranih intervjujev z begunci ter s strokovnimi delavkami iz azilnega doma in nevladnih organizacij ugotavljam, da strokovne delavke, zajete v mojem vzorcu, ocenjujejo, da imajo zadostne kompetence medkulturne komunikacije, medtem ko begunci v mojem vzorcu poročajo tudi o negativnih izkušnjah v sporazumevanju s strokovnjakinjami. Glavna omejitev moje raziskave in raziskovalnih ugotovitev je majhen, nereprezentativen vzorec obeh populacij. Med predlogi, ki jih oblikujem na podlagi sklepov, je tudi izvedba ankete s prosilci za mednarodno zaščito v azilnem domu o njihovem zadovoljstvu s socialno službo, in sicer vsaj enkrat letno. The master’s thesis studies intercultural communication when working with refugees. The theoretical part introduces two subjects: refugees and communication. The terms refugee and migrant are defined, the reasons for leaving their home countries are given, and their road to Europe is described. The thesis is focused on unaccompanied adolescents and the process of seeking international protection in Slovenia is explained. Special attention is given to communication and intercultural communication and to the questions are raised as to what is the meaning of intercultural competencies and culturally competent social work practice. The empirical data analysis is based on semi-structured interviews with refugees and social workers from an asylum centre and non-governmental organisations. The results show that the interviewed social workers think they have sufficient intercultural communication competencies, while the refugees participating in the study state also some negative experiences in their communication with the professional workers. The biggest limitation of the study and the study findings is connected with small, unrepresentative samples of both populations. One of the suggestions, based on the thesis conclusions, is to carry out a survey among applicants seeking international protection in asylum centres regarding their satisfaction with social services at least once a year. begunci migracije medkulturna komunikacija medkulturne kompetence kulturna občutljivost refugees migrations intercultural communication intercultural competencies cultural sensibility true false false Slovenski jezik Angleški jezik Magistrsko delo/naloga 2019-09-04 08:35:35 2019-09-04 08:35:37 2022-08-21 03:42:32 0000-00-00 00:00:00 2019 0 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 1970-01-01 28244 3296.pdf 3296.pdf 1 456D2975B388233FC80244CEAC3DB2C3 14d10cb31882b11397932d7ea2a0ac61f323fce850ed8ee2f724320050cd6f5b e1ee3483-a1b6-11eb-a523-00155dcfd717 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=121074 Fakulteta za socialno delo 0 0 0