Customer experience management in banking industry in KosovoHuruglica, Urata (Avtor) Roka, Erik (Avtor) Lahovnik, Matej (Mentor) Kolar, Tomaž (Komentor) Kosovobankingcorporate culturecustomer relationshipsatisfactionloyaltyresearchanalysis[U. Huruglica20202021-09-02 04:31:35Magistrsko delo/naloga129431UDK: 366COBISS_ID: 65938435sl