<?xml version="1.0"?>
<rdf:RDF xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dc="http://purl.org/dc/elements/1.1/"><rdf:Description rdf:about="https://repozitorij.uni-lj.si/IzpisGradiva.php?id=36088"><dc:title>Analiza ravnanja odnosov z odjemalci - CRM (customer relationship management) kot oblika modernega trženja, konceptualni model ključnih dejavnikov uspeha CRM in empirična preverba</dc:title><dc:creator>Verstovšek,	Sintija	(Avtor)
	</dc:creator><dc:creator>Žabkar,	Vesna	(Mentor)
	</dc:creator><dc:subject>trženje</dc:subject><dc:subject>odnosi s strankami</dc:subject><dc:subject>potrošnik</dc:subject><dc:subject>zadovoljstvo</dc:subject><dc:subject>lojalnost</dc:subject><dc:subject>modeli</dc:subject><dc:subject>informacijska tehnologija</dc:subject><dc:subject>kadri</dc:subject><dc:subject>raziskave</dc:subject><dc:subject>analiza</dc:subject><dc:subject/><dc:publisher>[S. Verstovšek]</dc:publisher><dc:date>2009</dc:date><dc:date>2015-07-10 12:22:43</dc:date><dc:type>Doktorska disertacija</dc:type><dc:identifier>36088</dc:identifier><dc:language>sl</dc:language></rdf:Description></rdf:RDF>