In my master's thesis, I explore digital exclusion as a new dimension of social exclusion among older people. In the theoretical introduction, I present old age, ageing, and the position of older people in society, as well as social inclusion, social exclusion, and the social inclusion of older people. Furthermore, I discuss digital inclusion, the challenge of digital exclusion among older people, and the role of social work in reducing digital exclusion among older people. In the research, I was interested in the challenges older people face when using modern technologies, the consequences of digital exclusion in their everyday lives, how they deal with situations in which they are unable to access services due to non-use of technology, how digital exclusion affects their independence and social inclusion, and what forms of support older people need in order to become included in the digital society. I conducted a qualitative study and included ten participants in the sample. The findings showed that digital exclusion among the participants is not uniform, as they differ in the extent of technology use and in the level of their digital skills. The participants recognized the benefits of modern technologies in providing easier access to information and services, as well as in maintaining social contacts. At the same time, they identified several barriers, including poorly adapted devices, lack of knowledge, and the complexity of technology use. When using modern technologies and accessing digital services, the participants most frequently relied on support from their informal social networks, particularly family members. Their ability to access services independently often depended on the availability of services in the local environment and on transportation options. The reduction of in-person services and age-related limitations increased dependence on the assistance of others among some participants. The results showed that digital exclusion does not necessarily lead to social exclusion, as the participants maintained their social inclusion through social relationships, access to services in physical form, and support from informal social networks, particularly family members. Based on the findings, I propose the development and implementation of group-based and individual formal training programmes aimed at strengthening the digital skills of older people. As some older people are not interested in learning how to use digital technologies, I also recommend maintaining access to in-person services in local communities.
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