Analiza procesa za izdajo in pridobitev spletnega kvalificiranega digitalnega potrdila za fizične osebe : magistrsko delo

Okorn, Anita (avtor), Stanimirović, Dalibor (mentor)

Digitalna preobrazba družbe je povečala pomen zanesljivih sredstev elektronske identifikacije in varnega elektronskega poslovanja. Kvalificirano digitalno potrdilo predstavlja pomemben element storitev zaupanja in pomemben tehnični mehanizem za zagotavljanje varnega elektronskega poslovanja, saj omogoča uporabo kvalificiranega elektronskega podpisa, preverjanje povezave med identiteto imetnika in kriptografskim ključem ter zagotavljanje pravne veljavnosti elektronskih dokumentov. Na ravni Evropske unije področje ureja uredba eIDAS, ki vzpostavlja enoten pravni in tehnični okvir za elektronsko identifikacijo in storitve zaupanja. Magistrsko delo obravnava proces izdaje in pridobitve kvalificiranega digitalnega potrdila za fizične osebe v Republiki Sloveniji, s poudarkom na potrdilu SIGEN-CA. Namen raziskave je analizirati učinkovitost obstoječega postopka z vidika uporabnikov in prijavne službe SI-TRUST ter prepoznati ključne izzive, ki vplivajo na uporabniško izkušnjo in razširjenost uporabe digitalnih potrdil. Teoretični del temelji na analizi strokovne literature in pravnih virov s področja elektronske identifikacije, storitev zaupanja in varstva osebnih podatkov. Empirični del vključuje procesno analizo postopka, anketno raziskavo med uporabniki kvalificiranega digitalnega potrdila SIGEN-CA in zaposlenimi v prijavni službi SI-TRUST na upravnih enotah ter primerjalno analizo sistema v Sloveniji in Estoniji. Procesni diagrami so uporabljeni za pregledno predstavitev postopkov in identifikacijo kritičnih točk. Rezultati kažejo, da je postopek pridobitve kvalificiranega digitalnega potrdila še vedno delno zapleten in administrativno obremenjujoč, kar vpliva na zadovoljstvo uporabnikov. Na podlagi ugotovitev so oblikovani predlogi za poenostavitev postopkov, večjo avtomatizacijo in izboljšanje uporabniške podpore. Delo prispeva k razumevanju delovanja sistemov elektronske identifikacije in širšega koncepta digitalne identitete kot opisnega pojma ter ponuja izhodišča za njihov nadaljnji razvoj.

• Jezik: Slovenski jezik
• Ključne besede: kvalificirano digitalno potrdilo, digitalna identiteta, uredba eIDAS, elektronski podpis, uporabniška izkušnja, e-uprava
• Vrsta gradiva: Magistrsko delo/naloga
• Tipologija: 2.09 - Magistrsko delo
• Organizacija: FU - Fakulteta za upravo
• Kraj izida: Ljubljana
• Založnik: [A. Okorn]
• Leto izida: 2026
• Št. strani: XI, 127 str.
• PID: 20.500.12556/RUL-183568
• UDK: 004:35(497.4)(043.2)
• COBISS.SI-ID: 282723331
• Datum objave v RUL: 15.06.2026

Sekundarni jezik

• Jezik: Angleški jezik
• Naslov: Analysis of the process of issuing and obtaining an online qualified digital certificate for natural persons

Izvleček

Digital transformation of society has increased the importance of reliable electronic identification means and secure electronic transactions. A qualified digital certificate represents an important element of trust services and an important technical mechanism for ensuring secure electronic transactions, as it enables the use of a qualified electronic signature, verification of the link between the holder’s identity and the cryptographic key, and the legal validity of electronic documents. At the level of the European Union, this field is regulated by the eIDAS Regulation, which establishes a unified legal and technical framework for electronic identification and trust services. This master’s thesis examines the process of issuing and obtaining a qualified digital certificate for natural persons in the Republic of Slovenia, with a particular focus on the SIGEN-CA certificate. The purpose of the research is to analyse the efficiency of the existing procedure from the perspective of users and the SI-TRUST registration authority, as well as to identify the key challenges affecting user experience and the wider adoption of digital certificates. The theoretical part is based on an analysis of professional literature and legal sources in the fields of electronic identification, trust services and personal data protection. The empirical part includes a process analysis of the procedure, a survey conducted among users of the SIGEN-CA qualified digital certificate and employees at the SI-TRUST registration authority within administrative units, as well as a comparative analysis of the systems in Slovenia and Estonia. Process diagrams are used to provide a clear presentation of procedures and to identify critical points within the process. The results show that the procedure for obtaining a qualified digital certificate remains partially complex and administratively burdensome, which affects user satisfaction. Based on the findings, proposals have been formulated for simplifying procedures, increasing automation and improving user support. The thesis contributes to a better understanding of the functioning of electronic identification systems and the broader concept of digital identity as a descriptive concept, while also providing a basis for their further development.

• Ključne besede: qualified digital certificate, digital identity, eIDAS Regulation, electronic signature, user experience, e-government