Optimizacija portala za pobude meščanov: raziskava in praktična uporaba : diplomsko delo

Podlesek, Matic (avtor), Demšar, Janez (mentor)

Diplomsko delo obravnava optimizacijo spletne platforme Pobude meščanov Ljubljana, ki predstavlja glavni kanal za komunikacijo med prebivalci Mestne občine Ljubljana in mestno upravo. Čeprav portal omogoča oddajo in pregled pobud, analiza kaže na številne pomanjkljivosti: zastarelo tehnologijo, nepregledno navigacijo, neučinkovite filtre in slabo dostopnost za osebe z oviranostmi. Namen dela je bil razviti prototip sodobne rešitve, ki odpravi te težave ter okrepi transparentnost, uporabniško izkušnjo in zaupanje v delovanje mestne uprave. Metodološki pristop temelji na analizi obstoječega stanja, ter primerjalni evalvaciji tujih participativnih platform. V raziskavo so bili vključeni intervjuji z stokovnjaki s področja UX oblikovanja, spletnega razvoja in uporavljanja vsebin, anketa med uporabnki obstoječe platforme ter tehnična testiranja z orodji Google Lighthouse, WAVE in Axe DevTools. Na osnovi ugotovitev je bil izdelan prototip z uporabo tehnologij FastAPI, React in SQLModel ter integracijo umetne inteligence (ChatGPT) za oceno pomembnosti oddanih pobud, medtem ko je bila celotna zasnova vmesnika razvijana skaldno s smernicami WCAG 2.1 AA. Rezultati so pokazali bistvene izboljšave: ocene dostopnosti so se dvignile na 100/100, zmogljivost in preglednost sta se občutno povečali, dodane pa so bile funkcionalnosti, kot so gručenje pobud na zemljevidu, napredno filtriranje, statistični prikazi ter administrativni nadzorni panel za zaposlene. Delo prinaša vpogled v praktične koristi, ki bi jih lahko prenovljena rešitev ponudila prebivalcem. Ti bi z uvedbo takšne platforme pridobili preglednejši in dostopnejši portal. Prav tako bi Mestna uprava Ljubljana z uvedbo prototipa pridobila učinkovitejše orodje za obravnavo pobud. Rešitev predstavlja tudi potencialni prispevek k širši digitalni preobrazbi javnih storitev in krepitvi participacije občanov.

• Jezik: Slovenski jezik
• Ključne besede: spletna platforma Pobude meščanov Ljubljana, uporabniška izkušnja, dostopnost, WCAG, umetna inteligenca, participacija občanov
• Vrsta gradiva: Diplomsko delo/naloga
• Tipologija: 2.11 - Diplomsko delo
• Organizacija: FU - Fakulteta za upravo ; FRI - Fakulteta za računalništvo in informatiko
• Kraj izida: Ljubljana
• Založnik: [M. Podlesek]
• Leto izida: 2026
• Št. strani: XI, 70 str.
• PID: 20.500.12556/RUL-177886
• UDK: 352:004.5(497.4)(043.2)-054.4
• COBISS.SI-ID: 264390403
• Datum objave v RUL: 12.01.2026

Sekundarni jezik

• Jezik: Angleški jezik
• Naslov: Optimization of the citizen initiative portal: research and practical application

Izvleček

This thesis examines the optimization of the Pobude meščanov Ljubljana web platform, which serves as the main communication channel between the residents of the City of Ljubljana and the municipal administration. Although the platform enables the submission and review of citizen initiatives, the analysis revealed several shortcomings: outdated technology, unclear navigation, inefficient filtering, and insufficient accessibility for people with disabilities. The purpose of the thesis was to develop a prototype solution that addresses these issues and strengthens transparency, user experience and trust in the functioning of the municipal administration. The methodological approach was based on an analysis of the existing platform and a comparative evaluation of foreign participatory platforms. The research included interviews with specialists in UX design, web development and content management, a user survey of the existing platform, and technical testing of accessibility and performance using Google Lighthouse, WAVE, and Axe DevTools. Based on these findings, a prototype was developed using FastAPI, React, and SQLModel. Artificial intelligence (ChatGPT) was incorporated to estimate the relevance of submitted initiatives, while the interface design followed WCAG 2.1 AA accessibility guidelines. The results demonstrated significant improvements: accessibility scores increased to 100/100, overall performance and clarity were substantially enhanced, and new functionalities were introduced, such as initiative clustering on the map, advanced filtering, statistical dashboards, and an administrative panel for municipal employees. This thesis provides insight into the practical benefits that an improved platform could offer to citizens, who would gain a more transparent and accessible digital service. It also shows the potential value for the City of Ljubljana, which would gain a more efficient tool for processing initiatives. At the same time, the developed prototype contributes to the broader digital transformation of public services and supports more inclusive citizen participation.

• Ključne besede: Pobude meščanov Ljubljana web platform, user experience, web accessibility, WCAG, artificial intelligence, citizen participation