Odgovorna raba umetne inteligence v javnem sektorju : diplomsko delo

Erjavec, Gregor (avtor), Keržič, Damijana (mentor), Sever, Tina (komentor)

Umetna inteligenca v javnem sektorju prinaša številne priložnosti za povečanje učinkovitosti in kakovosti javnih storitev ter sprejemanje celovitejših, na podatkih temelječih politik poslovanja. Namen diplomskega dela je bil pregled praks in identificiranje izzivov uporabe umetne inteligence v evropskem in slovenskem javnem sektorju ter opozoriti na omejitve, ki izhajajo iz pravnih in etičnih norm ter smernic. Razlog za obravnavo teme je v naraščajočem pomenu umetne inteligence pri izvajanju javnih storitev in tveganjih, ki jih ta prinaša. Izvedena sta bila pregled nekaterih primerov uporabe umetne inteligence ter pregled pravnih in etičnih aktov, relevantnih za javni sektor. Pri tem smo uporabili metodo opazovanja primerov uporabe umetne inteligence v praksi v evropskem in slovenskem okolju ter normativno analizo vloge subjektov javnega sektorja v predpisih in smernicah, da bi opredelili ključne izzive in priporočila dobrih praks. Ugotovili smo, da umetna inteligenca pomembno prispeva h kakovostnejšemu izvajanju javnih storitev in omogoča podatkovno podprto odločanje, ki praviloma bolje odraža dejansko stanje. Vendar pa so sistemi umetne inteligence v javnem sektorju pogosto opredeljeni kot visokotvegani, kar zahteva strožje pravne in etične standarde. Pomanjkanje zavedanja o obveznostih, nevzpostavitev postopkov in politik ravnanja in pomanjkanje strokovnih kadrov so ključni izzivi. Delo prispeva k večji ozaveščenosti javnega sektorja o pravnih obveznostih in etičnih načelih pri uporabi umetne inteligence. Praktična vrednost je v prepoznavi pomena zagotavljanja odgovorne rabe umetne inteligence, spodbujanju sprejema notranjih politik, interdisciplinarnega sodelovanja in sistematičnega obvladovanja tveganj. Družbeni prispevek se kaže v krepitvi pravne varnosti in odgovorni rabi umetne inteligence, od katere imajo korist državljani, odločevalci in celotna družba.

• Jezik: Slovenski jezik
• Ključne besede: umetna inteligenca, etika, odgovorna raba, javni sektor, pravno varstvo
• Vrsta gradiva: Diplomsko delo/naloga
• Tipologija: 2.11 - Diplomsko delo
• Organizacija: FU - Fakulteta za upravo
• Kraj izida: Ljubljana
• Založnik: [G. Erjavec]
• Leto izida: 2025
• Št. strani: 1 spletni vir (1 datoteka PDF (X, 54 str.))
• PID: 20.500.12556/RUL-177206
• UDK: 35:004.8(497.4)(043.2)
• COBISS.SI-ID: 262246147
• Datum objave v RUL: 17.12.2025

Sekundarni jezik

• Jezik: Angleški jezik
• Naslov: Responsible use of artificial intelligence in the public sector

Izvleček

Artificial intelligence in the public sector offers numerous opportunities to enhance the efficiency and quality of public services, as well as supporting the adoption of more comprehensive, data-driven policies. This work aimed to review practices and identify the challenges of using artificial intelligence in the European and Slovenian public sectors, while also highlighting the limitations stemming from legal and ethical norms and guidelines. This topic was chosen due to the growing importance of artificial intelligence in the delivery of public services and the risks it entails. A review of several examples of artificial intelligence use was carried out, alongside an analysis of relevant legal and ethical acts in the public sector. We observed the use of artificial intelligence in practice within the European and Slovenian public sectors and conducted a normative analysis of the public sector’s role in regulations and guidelines, in order to define key challenges and propose good practice recommendations. Our findings demonstrate that artificial intelligence can significantly improve the quality of public services and enable data-driven decision-making that more accurately reflects real-world circumstances. However, artificial intelligence systems in the public sector are often classified as high-risk, requiring stricter legal and ethical standards. Key challenges include a lack of awareness of obligations, the absence of established procedures and policies, and a shortage of qualified personnel. This work contributes to raising awareness within the public sector of legal obligations and ethical principles in the use of artificial intelligence. Its practical value lies in recognising the importance of the responsible use of artificial intelligence, promoting the adoption of internal policies, fostering interdisciplinary cooperation, and systematically managing risks. Its societal contribution is strengthening legal certainty and promoting responsible AI use, benefiting citizens, policymakers and society as a whole.

• Ključne besede: artificial intelligence, ethics, responsible use, public sector, legal protection