Exploring the maturity of smart public governance : evidence from two policy sectors in Slovenia

Vujković, Petra (avtor), Jukić, Tina (avtor)

This paper applies a case study approach to test a multi-attribute decision-support model for assessing smart public governance maturity in real-life settings. Developed on prior research, verified through synthetic cases, and validated through expert focus group discussions, the model enables a structured, criteria-based assessment of smart public governance maturity across four dimensions: ICT-enabled innovations for public sector governance, institutional changes, empowered citizens, and outcomes: public value creation. Two public administration organisations in charge of policy making in Slovenia, each operating in a distinct policy sector, were used as case studies for testing the proposed assessment tool. Data were collected through semi-structured interviews with policy makers, and responses were aligned with predefined attribute value scales. The findings confirm that the model can be applied in practice as a useful tool for public sector organisations seeking to assess their smart public governance maturity level and identify areas for further improvement.

• Jezik: Angleški jezik
• Ključne besede: smart public governance, maturity assessment, public administration, policy making, multi-attribute decisionsupport model
• Tipologija: 1.08 - Objavljeni znanstveni prispevek na konferenci
• Organizacija: FU - Fakulteta za upravo
• Status publikacije: Objavljeno
• Različica publikacije: Objavljena publikacija
• Leto izida: 2025
• Št. strani: Str. 253-264
• PID: 20.500.12556/RUL-174366
• UDK: 35(497.4):32:005:004.9
• DOI: 10.18690/um.fov.4.2025.16
• COBISS.SI-ID: 250944259

Avtorske pravice

Licenca ni navedena v datoteki objavljenega prispevka, ampak na pristajalni strani tega prispevka (glej izvorni URL): To delo je licencirano pod Creative Commons Priznanje avtorstva 4.0 mednarodno licenco. (Datum opombe 2. 10. 2025)

• Datum objave v RUL: 02.10.2025

Gradivo je del monografije

• Naslov: 38th Bled eConference Empowering Transformation: Shaping Digital Futures for All : conference proceedings
• Uredniki: Andreja Pucihar, Mirjana Kljajić Borštnar, Staša Blatnik, Marjeta Marolt, Roger Bons, Koen Smit, Matthias Glowatz
• Kraj izida: Maribor
• Založnik: University of Maribor, University Press
• Leto izida: 2025
• ISBN: 978-961-286-998-4
• COBISS.SI-ID: 238031107

Licence

• Licenca: CC BY 4.0, Creative Commons Priznanje avtorstva 4.0 Mednarodna
• Povezava: http://creativecommons.org/licenses/by/4.0/deed.sl
• Opis: To je standardna licenca Creative Commons, ki daje uporabnikom največ možnosti za nadaljnjo uporabo dela, pri čemer morajo navesti avtorja.

Sekundarni jezik

• Jezik: Slovenski jezik
• Ključne besede: pametno javno upravljanje, ocenjevanje zrelosti, javna uprava, ustvarjanje politik, odločitveni model z več kriteriji