This thesis examines digital communication technologies and their relevance within the public sector, with a particular focus on the attitudes of employees at the Ministry of Public Administration, one of the central institutions of Slovenia’s state administration. The research aims to explore the communicative foundations of digital technologies, their role in enhancing teamwork, the impact of the Covid-19 pandemic on their accelerated adoption, and their contribution to the broader digital transformation of public services.
The empirical part of the study employs a quantitative research method, enabling objective, systematic, and numerical data collection. An anonymous online questionnaire was used to develop indicators for measuring attitudes towards digital communication tools and to assess their practical advantages and limitations.
The findings indicate that younger employees tend to be more confident and independent in using digital tools compared to older colleagues. Although the overall perception of digital technologies is positive and most employees express satisfaction with the available tools, the study identifies significant opportunities for improvement, particularly in the development of user-friendly solutions and the strengthening of digital competencies.
The thesis contributes by highlighting the need to improve user experience and by emphasising the importance of designing user-centred digital solutions. It also stresses the necessity of adapting tools to meet the needs of older users, who more frequently encounter challenges. Ultimately, the research underscores the critical role of continued digital transformation in the public sector, which is essential for delivering accessible, efficient, and inclusive services to all citizens.
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