From fragmented criteria to a structured decision support mode : designing a DEX-based DSS for assessing organizational readiness for co-creation

Hržica, Rok (avtor)

Co-creation emphasizes the active involvement of stakeholders in the design and delivery of public services. Despite its potential benefits, many public organizations struggle to implement co-creation because they are unclear about their readiness. To address this gap, this study develops a decision support system (DSS) to assess an organization’s readiness for co-creation in public administration. This study applies a design science research methodology to develop a structured assessment model. Through an in-depth content analysis of academic papers, 81 criteria were identified that represent drivers and barriers to co-creation. These criteria were hierarchically organized into categories, subcategories and aggregated attributes to create a decision model using the Decision EXpert (DEX) multicriteria decision method. The resulting DSS allows decision makers to assess readiness based on binary inputs (“No”/“Yes”) at the basic level, which are then aggregated by utility functions to obtain the final readiness score. By providing a transparent, evidence-based and replicable approach, this model contributes to both theory and practice: it consolidates the fragmented readiness factors into a structured framework and supports agile governance by guiding strategic planning and the allocation of organizational resources to co-creation initiatives. This model was validated against synthetic test cases to demonstrate its applicability and potential value for public organizations seeking to better understand and improve their readiness and resilience for effective co-creation.

• Jezik: Angleški jezik
• Ključne besede: co-creation, organizational readiness, drivers and barriers, decision support system (DSS), multi-criteria decision method (DEX)
• Vrsta gradiva: Članek v reviji
• Tipologija: 1.01 - Izvirni znanstveni članek
• Organizacija: FU - Fakulteta za upravo
• Status publikacije: Objavljeno
• Različica publikacije: Objavljena publikacija
• Leto izida: 2025
• Št. strani: Str. 1-78
• Številčenje: Vol. 13, no. 9, [article no.] 806
• PID: 20.500.12556/RUL-173545
• UDK: 35:005.8:519.816:658
• ISSN pri članku: 2079-8954
• DOI: 10.3390/systems13090806
• COBISS.SI-ID: 249424387
• Datum objave v RUL: 18.09.2025

Gradivo je del revije

• Naslov: Systems
• Skrajšan naslov: Systems
• Založnik: MDPI AG
• ISSN: 2079-8954
• COBISS.SI-ID: 523410713

Licence

• Licenca: CC BY 4.0, Creative Commons Priznanje avtorstva 4.0 Mednarodna
• Povezava: http://creativecommons.org/licenses/by/4.0/deed.sl
• Opis: To je standardna licenca Creative Commons, ki daje uporabnikom največ možnosti za nadaljnjo uporabo dela, pri čemer morajo navesti avtorja.

Sekundarni jezik

• Jezik: Slovenski jezik
• Ključne besede: soustvarjanje, organizacijska pripravljenost, spodbujevalci in ovire, sistem za podporo odločanju, večkriterijska metoda odločanja (DEX)