The thesis addresses the concept of digital identity and its importance within public administration and digital transformation. We investigated the extent of use of digital identities in Slovenia and compared the different approaches used by EU member states. The purpose of the work was to examine the means of digital identity in Slovenia, which public service use and why. We also focused on the factors that influence the acceptance of digital solutions among users and what providers of digital public services should take into account when implementing them in order for people to accept them.
To meet the research goals, we used the method of a literature review, a comparative analysis of practices in different EU countries, and a quantitative survey targeting users of digital services in Slovenia were carried out. The survey questions were designed with the aim of gaining insight into the level of knowledge and use of digital identities, perceived obstacles and possible improvements in this area.
The findings indicate that digital identities play an essential role in simplifying access to public services and increasing operational efficiency. The obstacles that were highlighted as the most important are: lack of user trust, insufficient digital competence of the population and too little information. Factors that can positively influence the use of digital identities in the future are mostly related to user-friendly services and less demanding technical procedures.
The thesis contributes by highlighting the need for improving cooperation between the public and private sectors in the field of digital identities and thus greater potential acceptance among users, as well as the promotion of user-oriented solutions. We have also given suggestions for increasing trust among users and recognizing the usefulness od advanced digital solutions.
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