The purpose of my thesis is a sociological analysis of emotional labour among young employees and young people employed through the student employment service. In emotional labour, employees face the suppression and repression of their genuine emotions in order to establish and maintain a good relationship with customers. This can lead to a variety of side effects such as emotional dissonance, stress and burnout. Thus, in addition to the negative effects of emotional work, young people have to face being trapped in constant change and adapting to the uncertain conditions of the labor market. They are more often involved in lower and low-paid jobs, but they also face poor housing policy and difficult conditions for starting a family. Emotional work is mostly embedded in service professions and is at the same time extremely feminized, which is why gender inequality also appears in this area. This is visible both through unequal pay and through unequally expected expression of the emotions of men and women, so an additional burden falls on young women. The aim is to explore how young people experience emotional work and what effect it has on them in addition to other problems they face.
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