The exponential development of technology introduces innovations across all aspects of our lives, including the public sector. This implies that countries are compelled to adapt and confront the emergence of digitization. Digitization necessitates a complete overhaul of existing processes and, consequently, the migration of administrative procedures into electronic formats. When reshaping administrative affairs, it is of paramount importance to adhere to the principles of general administrative procedure, which can pose a significant challenge to service developers. This thesis presents trends and best practices in the development of e-government in the European Union, including automated decision-making, the transition to digital documents and e-identification, cybersecurity, privacy, and education and digital literacy. Based on EU trends and the principles of administrative procedure, an analysis was conducted on five different procedures on the state portal eUprava. Additionally, an interview was conducted with the portal administrator. The findings reveal that eUprava serves as an exemplary model in various aspects related to customer orientation, safeguarding the rights of parties, transparency, and reducing bureaucratic hurdles. It was also noted that eUprava is partially aligned with EU trends and that the current state still allows room for improvement. This dissertation outlines the current status of the eUprava portal and highlights the best elements of specific procedures within the framework of the principles of general administrative procedure. Furthermore, suggestions are provided based on which the eUprava portal could potentially become even more successful. Through continuous development, it aims to facilitate citizens' interactions with government agencies, ultimately fostering greater trust in electronic government services.
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