Jezikovna analiza vprašanj s samomorilno tematiko v spletni svetovalnici To sem jaz : magistrsko delo

Smolič, Vili (avtor), Cugmas, Marjan (mentor), Atanasova, Sara (komentor)

Zaradi družbene stigme in občutka nemoči, mladi težko poiščejo pomoč v živo, ko doživljajo duševno stisko in samomorilnost (Harris in drugi, 2009). Zaradi anonimnosti in dostopnosti so v takih primerih pomemben vir socialne opore spletne svetovalnice, kakršna je To sem jaz, ki deluje v okviru Nacionalnega inštituta za javno zdravje. V njih je zaradi odsotnosti nekaterih komponent svetovanja ključno, da svetovalci poznajo lastnosti uporabnikov, da bi se jim lahko približali tudi z izbiro ustreznega besedoslovja in sloga pisanja. Glavni namen magistrskega dela je proučiti razlike v temah, izrazoslovju in sentimentu med vprašanji in odgovori s samomorilno tematiko ter ostalimi vprašanji in odgovori v spletni svetovalnici To sem jaz. Z jezikovno analizo vprašanj svetovalnice To sem jaz smo za obdobje 2012 - 2021 analizirali več kot 19 tisoč vprašanj mladostnikov in odgovorov svetovalcev. Analiza je vključevala uporabo besednih oblakov, hierarhičnega razvrščanja v skupine, analizo sentimenta in multiplo linearno regresijo. Rezultati so pokazali, da se z vprašanji o samomoru pojavljajo tematike, ki so povezane s težavami doma, v šoli in težjimi duševnimi boleznimi. Odgovori svetovalcev na vprašanja o samomoru so na splošno bolj pozitivno čustveno naravnani, četudi so samomorilna vprašanja izrazito bolj negativno čustveno naravnana kot ostala. Na sentiment v spletni svetovalnici pa vplivajo tudi nekateri drugi dejavniki, kot sta spol in starost. Izsledki nudijo vpogled v dinamiko komunikacije in svetovalni stil z vidika sentimenta med mladostnikom in svetovalcem, kar je lahko v pomoč uredništvu spletne svetovalnice To sem jaz.

• Jezik: Slovenski jezik
• Ključne besede: spletne svetovalnice, spletne zdravstvene skupnosti, duševno zdravje mladih, samomorilnost, analiza sentimenta
• Vrsta gradiva: Magistrsko delo/naloga
• Tipologija: 2.09 - Magistrsko delo
• Geografsko pokritje: Slovenija
• Organizacija: FDV - Fakulteta za družbene vede
• Kraj izida: Ljubljana
• Založnik: V. Smolič
• Leto izida: 2023
• Št. strani: 105 str.
• PID: 20.500.12556/RUL-151292
• UDK: 364.622:004-053.6(497.4)(043.2)
• COBISS.SI-ID: 167331075
• Datum objave v RUL: 04.10.2023

SMOLIČ, Vili, 2023, Jezikovna analiza vprašanj s samomorilno tematiko v spletni svetovalnici To sem jaz : magistrsko delo [na spletu]. Magistrsko delo. Ljubljana : V. Smolič. [Dostopano 5 maj 2025]. Pridobljeno s: https://repozitorij.uni-lj.si/IzpisGradiva.php?lang=slv&id=151292

Sekundarni jezik

• Jezik: Angleški jezik
• Naslov: Linguistic analysis of suicide related questions in the online counselling service This is me

Izvleček

Social stigma and feelings of helplessness make it difficult for young people to seek face-to-face counselling for mental health problems and suicidality (Harris et al., 2009). Because of their anonymity and accessibility, online counselling services such as This is Me from the National Institute of Public Health are an important source of social support in such cases. Since certain components of counselling are missing here, it is crucial for counsellors to know the characteristics of users in order to be able to approach them, including through the choice of appropriate vocabulary and writing style. The main purpose of Master’s thesis is to examine differences in themes, vocabulary and sentiment between suicide-themed questions and answers and other questions and answers in the online counselling service This is Me. Through a linguistic analysis of questions on the This is Me counselling service, we addressed more than 19 thousand questions from adolescents and answers from counsellors for the period 2012-2021. The analysis included word clouds, hierarchical clustering, sentiment analysis and multiple linear regression. Results showed that themes related to problems at home and at school and themes related to serious mental illness emerge with suicide-themed questions. We found that counsellors’ responses in general reflected a positive sentiment in suicide question types, although users had a highly more negative sentiment here. The sentiment in the service is also influenced by other factors such as gender and age. Findings provide insight into the communication dynamics and counselling style in terms of sentiment between adolescents and counsellors, which could be helpful to the editors of the online counselling service This is me.

• Ključne besede: online counselling services, online health communities, young people’s mental health, suicidality, sentiment analysis