In my master's thesis, I will focus on current emergency situations and how the social work profession can intervene and help in such situations. I believe that the preparedness of social welfare agencies in the event of a natural or man-made disaster is low. Often, social workers are activated only after the disaster has already occurred. People are then quickly left on their own due to a lack of staff, and that is when the hard road for the population begins. Social workers often only volunteer in the shelter and recovery system because they have a desire to help individuals and communities in a way that makes a person's voice heard in their time of need. In my paper, I would like to explore the coordination between social work centres and other agencies present at incidents and offer suggestions for support that social work centres could use in such cases. One of the most important factors in rescue and protection is the professional firefighters. Professional firefighters can play an important role in raising awareness among the general population regarding the prevention of natural or man-made disasters. However, like the general population, they can also be victims of traumatic events that lead to traumatic stress. After such events, it is necessary to offer or organise psychosocial support. Only in recent years has the state included firefighters in planned professional support for psychosocial problems. After more complex and serious incidents, firefighters must be supported and accompanied by trusted persons. Confidants are experienced employees who enjoy a good reputation within the team and enjoy the trust of their colleagues.
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