In the theoretical part of my master's thesis, I described the concepts of verbal and nonverbal communication, relationship-based social work practise, and relationship quality in social work centres. I have focused mainly on building a quality relationship in the Gorenjska Centre for Social Work. My research is mostly action-oriented, except for the quantitative part, where all participants answered a questionnaire. I conducted three cooperative conversations with a total of 6 employees of the Centre for Social Work Gorenjska. I found that a quality relationship contributes to the prevention and resolution of violence, as does a specific work area. I also realised that professional employees not only define a good relationship, but also build it. In my research, I found that working with institutions that cooperate with the social work centre, such as health care, the judiciary, and the police, plays a difficult role for professionals in building a quality relationship. The social workers in the field of rights need more training to build a quality relationship in their field. Similarly, all women professionals need training to learn strategies to defuse violent relationships, recognise their role in co-constructing hostility, and learn how to manage resistance and work with their interlocutors in respectful and reciprocal ways. Most importantly, the Ministry of Justice, the Ministry of Health, the Ministry and the Ministry of Labour, Family, Social Affairs and Equal Opportunities are exploring new ways to collaborate and work between social work centres, the justice system, the police and the health system.
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