Despite numerous preventive measures, the number of mountaineering accidents in Slovenia is steeply rising. The focus of this Master’s thesis is on designing more effective preventive measures with inexperienced foreigners, and their tour planning, as the target group. The qualitative research is conducted in Bohinj, a popular tourist center with the highest number of mountaineering accidents. The research indicates that existing preventive measures do not reach the intended group or the information is too abstract to be understood by the users. This is primarily a consequence of neglecting the principles of service and information design.
The main parts of the proposed service are a tour-planning smartphone application and a printed summary of the planned tour, which introduce systemic change in stakeholders’ services and impact the user journey. The smartphone app enables the user to choose a mountain trail, which matches their desires as well as physical capabilities. A tour is recommended to the user based on input parameters and matching with similar users. The printed summary of the planned tour functions as an additional safety layer, which guides target users during tour preparations and simultaneously facilitates insights into unaddressed user needs for the secondary stakeholders.
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