Communication is one of the most important skills we learn throughout our lives. On the one hand, it seems very simple and natural, but an in-depth study of this subject shows that it can be very complicated. Communication it is important not only in the domestic environment, but also in the professional environment, where it helps us to successfully achieve goals and strengthen the reputation of the company.
The thesis looks at internal business and office communication in organizations, focusing on employees in the private and public sectors to identify possible key differences between the two sectors. The focus is on verbal communication, which includes oral, written and electronic communication.
In the theoretical part, the descriptive method was used to explain the main concepts and theories, namely what communication is, what are the forms and modes of communication and how communication takes place in organizations. In the empirical part, the quantitative method, i.e. survey, was used. The survey results show that several respondents participate in organized training programs on communication in the public sector. The most common form of communication among employees is telephone. Communication was found to have a great impact on employee motivation, organizational performance, and interpersonal relationships, which most respondents agreed with. In general, regardless of the sector, employees are well acquainted with and follow the rules of business and office communication. In the public sector, employees mainly use emoticons when communicating with colleagues, while in the private sector, they use emoticons when communicating with colleagues and with their supervisor. Public sector employees are bothered by grammatical errors, colloquialisms and informal salutations while private sector employees are bothered by grammatical errors and colloquialisms. Employees in the public sector are more likely to address their superiors formally than employees in the private sector.
|
