In a world of constant changes and inevitable complications in business management, importance of contingency plans is constantly increasing. There are many factors that cause problems or crisis situations. These factors can be of financial, business or even medical nature. That was the case in 2020, because of the global COVID-19 outbreak. Companies can avoid problems in times like this, by using a contingency plan. In my thesis I will explain the importance and correct way of designing and implementing a contingency plan in a company. Companies without a plan like this, risk confronting numerous problems which they are not prepared for. Consequently this can negatively affect the reputation and quality of the service they provide. With the implementation of a contingency plan the company can prepare in case of a crisis. They can plan alternative solutions and approaches for a continuous flow of work. For the analysis of preparation I composed a survey. I received numerous answers from IT and other companies, which I then summed up and analyzed.
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